Aman Bhatnagar
Pune
Summary
Detail-oriented Business Analyst recognized for analytical thinking and effective communication. Extensive experience in facilitating stakeholder engagement and optimizing end-to-end processes, contributing to enhanced customer experiences and operational efficiency.
Overview
10
10
years of professional experience
Work History
Business Analyst
Tata Consultancy Services Ltd
Pune
07.2024 - Current
- Acted as Business Analyst for a US-based utility client, leading insurance and claims migration initiatives across legacy and modern platforms.
- Conducted requirement elicitation workshops and translated business needs into user stories, BRDs/FRDs, process flows (As-Is/To-Be), and functional specifications.
- Facilitated solution design sessions with stakeholders and technology teams, aligning scope, architecture, and deliverables to meet project objectives.
- Developed and executed test strategies (test plans, test cases, UAT), achieving comprehensive coverage and effective defect tracking and resolution.
- Led data validation and system integration efforts, achieving seamless migration with high data accuracy and minimizing business disruption.
- Collaborated with cross-functional teams (developers, QA, SMEs) to deliver solutions aligned with business goals, timelines, and quality standards.
- Developed SOPs, user manuals, and audit/compliance documentation, supporting training, change management, and process improvement initiatives to enhance user adoption.
Senior Associate Consultant - BA Financial Service
Infosys Ltd
Pune
08.2021 - 06.2024
- Served as Business Analyst for banking client, facilitating digital transformation of mobile banking application for retail and lending products (accounts, payments, loans, credit cards).
- Led requirement elicitation with stakeholders and translated needs into user stories, BRDs/FRDs, and acceptance criteria within an Agile/Scrum framework.
- Designed end-to-end customer journeys and process flows (As-Is/To-Be), improving usability and enhancing overall customer experience.
- Partnered with API and development teams to integrate core banking systems, payment gateways, and third-party services.
- Managed UAT lifecycle (test scenarios, execution, defect tracking), ensuring high-quality releases with minimal production issues.
- Evaluated feedback and app performance metrics to enhance ongoing improvements, supporting release management, documentation, and user training for adoption.
Deputy Manager II
ICICI Bank Ltd
Gurugram
10.2020 - 08.2021
- Worked as a Business Analyst for a B2B lending platform, delivering web and mobile ERP solutions for working capital and business loans.
- Led requirement gathering and analysis to automate key lending workflows, enhancing efficiency in loan origination, credit assessment, underwriting, and disbursement.
- Collaborated with operations, sales, and credit teams to identify gaps and optimize end-to-end B2B lending processes, improving turnaround time.
- Crafted user stories, functional specifications, and process workflows (As-Is/To-Be) to facilitate solution design and Agile delivery.
- Partnered with UI/UX and development teams for feature design, integration, and end-to-end testing (UAT, beta testing), ensuring high-quality releases.
- Integrated customer and stakeholder feedback for product enhancements, supporting training, SOP creation, and process standardization for effective adoption.
Software Engineer
Larsen & Toubro Infotech Ltd (Now LTM)
Navi Mumbai
04.2016 - 05.2018
- Designed and maintained applications for production scheduling, delivery systems, inventory management, and Bill of Materials (BOM) workflows.
- Developed batch jobs and reporting solutions to track production, procurement, and inventory metrics, improving operational visibility.
- Collaborated with business and functional stakeholders to gather requirements and translate into technical specifications, KCDs, and system enhancements, facilitating improved system functionality.
- Conducted system testing, defect resolution, and production support to ensure application stability and SLA adherence while integrating finance and procurement modules.
- Developed mainframe solutions in the ADM project, supporting manufacturing, finance, procurement, and supply chain systems with COBOL, JCL, and batch processing.
Education
MBA - Finance & Operations
Symbiosis Institute of Management Studies (SIU)
Pune05-2020
B.Tech - Electrical, Electronics And Communications Engineering
Rajasthan Technical University
Jaipur06-2015
Skills
- Business Analysis
- Requirement Analysis
- Functional Specification
- Epic definition
- User stories
- Use cases
- Digital Transformation
- ERP Implementation
- Process mapping
- Process Documentation
- Stakeholder Collaboration
- Agile Methodology
- Waterfall Methodology
- SQL
- Database Management
- Data Visualization
- Reporting
- MS Excel
- MS Visio
- Lucid Charts
- Azure DevOps
- JIRA
- ServiceNow
- Analytical Skills
- Problem-solving
- Process Training
- End-user Training
- Communication
- Azure DevOps
- JIRA
- ServiceNow
Timeline
Business Analyst
Tata Consultancy Services Ltd
07.2024 - Current
Senior Associate Consultant - BA Financial Service
Infosys Ltd
08.2021 - 06.2024
Deputy Manager II
ICICI Bank Ltd
10.2020 - 08.2021
Software Engineer
Larsen & Toubro Infotech Ltd (Now LTM)
04.2016 - 05.2018
MBA - Finance & Operations
Symbiosis Institute of Management Studies (SIU)
B.Tech - Electrical, Electronics And Communications Engineering
Rajasthan Technical University