Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Aman Brar

Mohali

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager, Retail Banking

Bank of India
Mohali
10.2023 - Current
  • Ensured compliance with industry regulations and company policies.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Monitored staff performance and addressed issues.
  • Developed and implemented strategic plans to achieve company objectives.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.

Branch Manager

Bank of India
Ludhiana
07.2022 - 09.2023
  • Boosted sales and customer loyalty through incentive programs.
  • Conducted financial risk analyses to forecast trends and propose enhancements.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Generated financial and operational reports to assist management with business strategy.
  • Gathered and reviewed customer feedback to improve operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Compiled loan applicants' credit histories, financial statements and other financial information into a comprehensive database.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Examined customer loan applications for loan approvals and denials.
  • Built and sustained customer connections, resulting in prompt payments on accounts receivable.
  • Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.

Credit Manager

Bank of India
Fatehgarh Sahib
11.2020 - 06.2022
  • Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
  • Analyzed financial data to determine the degree of risk involved in extending credit.
  • Ensured timely and accurate processing of all credit transactions.
  • Monitored customer account details for payment activity.
  • Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
  • Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
  • Collected overdue payments from customers using various methods such as phone calls, emails or letters.
  • Evaluated customer applications for credit limits in accordance with established guidelines.
  • Researched industry trends in order to develop innovative strategies for improving collection processes.
  • Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
  • Reviewed accounts for signs of fraud and non-payment issues.

Administrative Officer

Bank of India
Banur
02.2017 - 10.2020
  • Ensured that all transactions are properly recorded in the general ledger system according to accepted accounting standards.
  • Identified areas of potential cost savings or revenue enhancement opportunities.
  • Assisted external auditors during year-end audit process.
  • Analyzed financial data to identify opportunities for cost savings or revenue enhancement.
  • Reviewed invoices for accuracy before processing payments to vendors.
  • Assisted in the preparation of financial statements in accordance with Generally Accepted Accounting Principles.
  • Monitored cash flow activity by preparing daily, weekly, monthly cash flow forecasts.
  • Worked closely with other departments to ensure accurate recording of their transactions into the company's books.

Bank Clerk

Bank of India
Ludhiana
06.2014 - 01.2017
  • Issued debit cards, checks, and other banking materials to customers upon request.
  • Managed incoming calls from customers regarding account issues while providing solutions quickly.
  • Assisted customers with opening new accounts and completing account maintenance activities.
  • Performed daily balancing of cash drawers and ATM machines.
  • Provided excellent customer service to clients by responding to inquiries in a timely manner.
  • Advised customers on various products offered by the bank such as savings plans or investments.
  • Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
  • Tracked changes in client information such as address or contact details.
  • Verified customer identification documents and entered data into the banking system.
  • Prepared wire transfers according to instructions provided by customers.
  • Reviewed documentation for loan applications before submitting them for approval.

Education

MBA - Finance Management

J.R.N Rajasthan Vidya Peeth University
Udaipur, Rajasthan
06-2014

Bachelor of Commerce - Accounting and Finance

Panjab University
Chandigarh
05-2010

Skills

  • Financial Oversight
  • Process Improvement
  • Excels in team leadership
  • Sales professional
  • Expert in risk management
  • Work Prioritization
  • Risk Mitigation
  • Customer Service
  • Account Review
  • Performance Reviews
  • Sales Development
  • Relationship Building
  • Operational Reports
  • Employee Development
  • Relationship building and management
  • Business Development
  • Branch Operations Management
  • Proficient in Finacle

Accomplishments

  • Successfully closed an average of 30 loans per month.
  • Supervised team of 8-10 staff members.
  • Repeatedly received recognition from superiors for excellence in service.
  • Always achieved yearly budget targets.
  • Certified Associate of Indian Institute of Bankers

Certification

  • Junior Associate of Indian Institute of Bankers.
  • Certified Associate of Indian Institute of Bankers.

Languages

Punjabi
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Manager, Retail Banking

Bank of India
10.2023 - Current

Branch Manager

Bank of India
07.2022 - 09.2023

Credit Manager

Bank of India
11.2020 - 06.2022

Administrative Officer

Bank of India
02.2017 - 10.2020

Bank Clerk

Bank of India
06.2014 - 01.2017

MBA - Finance Management

J.R.N Rajasthan Vidya Peeth University

Bachelor of Commerce - Accounting and Finance

Panjab University

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Aman Brar