Krishan Yadav
New Delhi
Summary
Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
7
7
years of professional experience
Work History
Senior Executive, Logistics Operations
TATA 1MG
Gurgaon
08.2023 - Current
- Managed logistics operations for India's leading online pharmacy, overseeing daily dispatches of approximately 20,000 orders.
- Spearheaded the complete e-commerce logistics portal, including warehouse (FM) pickups, marketplace pickups, and shipper management.
- Led weekly shipper performance meetings to drive continuous improvement in delivery rates.
- Successfully managed and closed high-priority tasks such as NDR files, order cancellations, MDND cases, overcharge disputes, and high-aging orders.
- Negotiated contracts with vendors for goods and services at competitive prices.
- Developed and implemented strategic plans to achieve company objectives.
- Analyzed business performance data and forecasted business results for upper management.
Assistant Manager, Logistics Operations
Gurkirpa Lifestyle Private Limited
10.2022 - 07.2023
- Conducted monthly shipper weight audits to ensure accurate invoicing and logistics COD reconciliation.
- Analyzed business data to control cancellations, RTOs, and customer returns, enhancing logistics efficiency.
- Fostered strong relationships with shippers and logistics partners, leading to improved delivery percentages and reduced costs.
- Led logistics performance analysis, driving an increase in delivery rates and a reduction in RTO percentages.
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
Team Leader, Logistics Operations
Madbow Fashion Pvt ltd
Gurgaon
09.2018 - 09.2022
- Reconciled logistics COD and addressed all pending tasks, ensuring timely resolution of forward and return shipments.
- Managed monthly shipper weight audits, CRM in logistics, and business data analysis to mitigate cancellations and returns.
- Monitored NDR agent performance and logistics KPIs, achieving significant improvements in delivery rates and RTO reductions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Created training materials and conducted group trainings on new processes or procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Ops Team Leader
Katariya India Pvt. Ltd.
07.2017 - 08.2018
- Oversaw Amazon operations, providing panel assistance and training to vendors.
- Managed content uploads, revisions, and updates on company websites.
- Received the Best Performance Award and earned promotions based on outstanding performance.
Education
B.Com - Commerce
Delhi University
02-2015
High School Diploma -
DAV School
03-2012
Secondary - All Subjects
DAV School
04-2010
Skills
- Problem Solving & Analytical Thinking
- Operational Management
- Client Relationship Management
- Proficient in MS Office
- Operations Oversight
- Performance Improvement
- Logistics Optimization
- Time Management & Planning
- Report Preparation
- Operational leadership
Additional Experience
- Hero BPO (Mar 2015 - Feb 2016): 1-year experience in email process management.
- Snapdeal Seller Support (Mar 2016 - Aug 2017): 1 year 6 months of experience in seller support, enhancing client satisfaction and support efficiency.
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Senior Executive, Logistics Operations
TATA 1MG
08.2023 - Current
Assistant Manager, Logistics Operations
Gurkirpa Lifestyle Private Limited
10.2022 - 07.2023
Team Leader, Logistics Operations
Madbow Fashion Pvt ltd
09.2018 - 09.2022
Ops Team Leader
Katariya India Pvt. Ltd.
07.2017 - 08.2018
B.Com - Commerce
Delhi University
High School Diploma -
DAV School
Secondary - All Subjects
DAV School
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