Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Disclaimer
Timeline
Generic

Aman Chhetri

Visakhapatnam

Summary

Seeking a stimulating and challenging environment to contribute to company success and experience advancement opportunities. Actively looking for a challenging role in a reputable organization to utilize technical database and management skills for driving organizational growth. Eager to enhance knowledge about new and emerging trends in the IT sector.

Overview

1
1
year of professional experience

Work History

Customer Support Specialist

Excitel
03.2023 - 09.2023
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.

Customer Care Executive

Tech Mahindra ,Amazon Process
08.2022 - 01.2023
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.

Education

Bachelor of Science -

Prism Degree And Pg College, Andhra University
Vishakhapatnam
04.2022

Intermediate -

Narayana Junior college, Board of intermediate Education
01.2019

10th -

Kendriya Vidyalaya NAD, CBSE
01.2017

Skills

  • Willingness to learn new things Commitment towards the work
  • Can work effectively in a team, as well as individually
  • Hardworking person and I work with never give up attitude
  • Online Chat Support with quick resolution the customer

Languages

Telugu, English, Hindi, Nepali (Read, Speak, Write)

Personal Information

  • Father's Name: Mr. Amar Chhetri
  • Mother's Name: Mrs. Ramala Chhetri
  • Brother's Name: Abinash Chhetri
  • Date of Birth: 04/17/01
  • Nationality: Indian

Hobbies and Interests

  • Reading Books
  • Browsing internet
  • Playing Cricket

Disclaimer

I hereby declare that the information as given above is true to my knowledge and nothing has been concealed or modified.

Timeline

Customer Support Specialist

Excitel
03.2023 - 09.2023

Customer Care Executive

Tech Mahindra ,Amazon Process
08.2022 - 01.2023

Bachelor of Science -

Prism Degree And Pg College, Andhra University

Intermediate -

Narayana Junior college, Board of intermediate Education

10th -

Kendriya Vidyalaya NAD, CBSE

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Aman Chhetri