Summary
Overview
Work History
Education
Skills
Timeline
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Aman Dey

Aman Dey

New Delhi

Summary

Dynamic sales and marketing professional with a proven track record at Aakash Educational Services Limited. Expert in strategic planning and project management, driving growth through innovative branding and customer relationship management. Adept at negotiating advantageous contracts and fostering team collaboration to achieve exceptional results in competitive markets.

Overview

10
10
years of professional experience

Work History

Sales and Marketing Senior Officer

Aakash Educational Services Limited
New Delhi
02.2023 - Current
  • Coordinated meetings between departments, facilitating communication between teams.
  • Coordinated with other departments to ensure successful completion of projects.
  • Delegated tasks as needed to ensure successful outcomes.
  • Developed and implemented strategic business plans to drive growth and profitability.
  • Coordinated with marketing to develop branding and promotional strategies.
  • Identified and pursued new business opportunities to expand market presence and revenue streams.
  • Guided change management initiatives to ensure smooth adoption of new business practices.
  • Facilitated team meetings and workshops to align on goals and strategies.

Senior Business Development Executive

Unacademy
Banglore
05.2021 - 02.2023
  • Managed relationships with key customers to ensure satisfaction and loyalty.
  • Prepared presentations for prospective clients outlining the benefits of using our products or services.
  • Collaborated with marketing team members to create effective promotional materials such as brochures, flyers and web content.
  • Led negotiations with clients to secure advantageous terms in contracts.
  • Developed and implemented strategic business plans to increase sales, market share and profitability.
  • Conducted customer needs analysis to identify potential opportunities for expanding existing accounts as well as developing new business.
  • Analyzed customer feedback data to determine areas of improvement in customer service delivery processes.

Admission Officer

Aakash Educational Service limited
New Delhi
05.2018 - 12.2020
  • Developed relationships with high schools, community organizations, and other sources of potential applicants.
  • Analyzed student academic records to determine eligibility for admission to college or university programs.
  • Connect with the client through a telephonic conversation and chat for conversion.
  • Developed promotional strategies to increase sales volume.
  • Assisted customers with product selection, sizing and styling.
  • Processed credit card transactions quickly and securely.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Attended weekly team meetings to review performance goals and objectives.

Sales Executive

Frankfinn Institute of Airhostess Training
New Delhi
02.2017 - 05.2018
  • Presented product demonstrations at trade shows, conferences, and other events.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Maintained accurate records of all sales activities and results.
  • Identified customer needs and developed customized solutions.
  • Collaborated with other departments to ensure customer satisfaction throughout the process.
  • Used cold calling and networking to sell products and services.
  • Collaborated with marketing teams to develop and implement promotional strategies and campaigns.

Escalation Desk Officer

Homeshop 18 (Megus)
New Delhi
03.2015 - 01.2017
  • Documented detailed reports of all escalations and resolutions.
  • Reviewed customer feedback surveys and provided recommendations for improvement.
  • Provided weekly updates on open escalations status, successes, challenges, or opportunities for improvement.
  • Maintained a high level of quality assurance throughout the escalation process.
  • Developed solutions to improve customer service experience.
  • Interfaced with internal departments to ensure timely resolution of escalated cases.
  • Developed and implemented strategies for improving customer service experience.
  • Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
  • Worked closely with other teams to identify trends in escalated cases.
  • Monitored ongoing escalations for resolution progress.

Education

Bachelor of Science - Science

Manav Bharti University
Solan Himachal
10-2014

12th - Science

S D Sadar
Meerur
03-2011

Skills

  • Project management
  • Strategic planning
  • Market analysis
  • Sales forecasting
  • Customer relationship management
  • Negotiation techniques
  • Brand management
  • Team collaboration
  • Presentation skills
  • Effective communication
  • Customer relationship management (CRM)
  • Social media marketing
  • Marketing campaigns
  • Customer acquisition
  • Brand development

Timeline

Sales and Marketing Senior Officer

Aakash Educational Services Limited
02.2023 - Current

Senior Business Development Executive

Unacademy
05.2021 - 02.2023

Admission Officer

Aakash Educational Service limited
05.2018 - 12.2020

Sales Executive

Frankfinn Institute of Airhostess Training
02.2017 - 05.2018

Escalation Desk Officer

Homeshop 18 (Megus)
03.2015 - 01.2017

Bachelor of Science - Science

Manav Bharti University

12th - Science

S D Sadar

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Aman Dey