Microsoft Office
Aman Dixit
US IT Recruiter
Kanpur,Uttar Pradesh
Summary
Seasoned recruiting professional with forward-thinking, adaptable and detail-oriented approach to meeting employer requirements. Well-versed in job boards and online recruiting techniques. Successful training, supervising and motivating high-performance recruitment teams. Well-versed in reviewing resumes, screening candidates and managing applications. Well-organized, detail-oriented and proactive in handling recruiting tasks with little oversight. Advanced skills in Ceipal. Results-driven Recruiter with 4+ years' experience in high-volume staffing for Retail, Automobile and Financial industry clients, including sourcing, selection, and placement. Highly-versed in Boolean search techniques, US IT Hiring, and employment law. Proficient in HR-related functions and offer Java roles, Quality Assurance, Big Data, Project Management roles, Scrum Master's including RTE along with Support and networking requisition's supporting post-hire business objectives.
Overview
2
2
Languages
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Sr. US IT Recruiter
Golden Technology Inc
Kanpur, Uttar Pradesh
05.2020 - Current
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Collaborated with Management to achieve purchase orders.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled 10-12 calls per hour to address candidates inquiries and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated and maintained applicant tracking and candidate management systems.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Maintained in-depth understanding of IT trends and hiring desires.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Oversaw full cycle recruiting for 25+ vacancies each quarter.
- Verified applicant references and employment details.
- Implemented and developed sourcing strategies to identify high-quality candidates.
- Developed recruiting strategies to identify qualified candidates, utilizing specialized Job Boards such as Dice, Monster, Carrier Builder, LinkedIn Recruit, Indeed.
Executive Customer Care Research Analyst
VN Infosystem Pvt Ltd
Kanpur, Uttar Pradesh
04.2015 - 05.2016
- Coordinated timely responses to online customer communication and researched complex issues.
- Supervised customer service metric requirements for each team member.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Kept accurate records of all customer interactions and transactions.
- Drove sales by educating customers about products and services.
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Achieved 50% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Care Specialist
Raj Ratan Infosolutions Pvt Ltd
Kanpur, Uttar Pradesh
01.2013 - 03.2015
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
- Assessed and offered solutions to improve procedures and customer experiences.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Accurately tracked and recorded all customer interactions in CRM platform.
- Requested escalation for unresolved issues.
- Verified accuracy of customer account information and updated when necessary.
- Provided sales consultations on functional and stylistic benefits of each custom product.
- Utilized professional sales techniques to persuasively communicate with clients.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Trained and mentored a bunch of new sales representatives.
- Helped resolve client problems quickly with superior customer service.
Education
Bachelor's of Commerce - Commerce
Chatrapati Sahuji Maharaj University
Kanpur 03.2014 - 04.2021
Skills
Business solicitation
New business acquisition
Agility focus
High-quality customer service
Usability understanding
Technical support
Complaint resolution
Sales expertise
International sales support
Telephone etiquette
Good communication skills
Employee training
Communications management
Fact checking
Accomplishments
- Managed up to 10 IT Professionals located in 3 (Ohio, Florida and Texas) states.
- Documented and resolved Purchase Order's to avoid duplicate's which may led to Chaos.
- Collaborated with team of 8 in the development of Kroger Digital Java 2020.
Software
Outlook
Ring Central
Microsoft Teams
Skype
Ceipal
Indeed
Ladder
Timeline
Sr. US IT Recruiter
Golden Technology Inc
05.2020 - Current
Executive Customer Care Research Analyst
VN Infosystem Pvt Ltd
04.2015 - 05.2016
Bachelor's of Commerce - Commerce
Chatrapati Sahuji Maharaj University
03.2014 - 04.2021
Customer Care Specialist
Raj Ratan Infosolutions Pvt Ltd
01.2013 - 03.2015