AMAN DIXIT
Chhatarpur
Summary
Customer Service Executive skilled in problem-solving and building strong client relationships. Quick learner adept at adapting to new environments and applying knowledge effectively. Committed to continuous learning and contributing as a dedicated team player in a dynamic workplace.
Overview
4
4
years of professional experience
4039
4039
years of post-secondary education
Work History
CUSTOMER SERVICE EXECUTIVE
Digitide Solutions Limited
Indore
10.2024 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Engaged customers in discussions to identify needs and provide tailored solutions.
- Provided accurate information about products and services to customers.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
INSIDE SALES ASSOCIATE
Think & Learn Pvt. Ltd.
Indore
07.2022 - 03.2024
- Conferred with parents, teachers and administrators to address children's progress, resolving behavioral and academic issues.
- Advised students on course selection, guiding them toward appropriate academic pathways.
- Identified abuse cases, facilitating connections between students or parents and mental health professionals.
- Developed and implemented a guidance curriculum to support students' academic, career, and social-emotional development.
Education
Bachelor of Engineering - Mechanical Engineering
Technocrat Institute of Technology
BhopalDiploma - Mechanical Engineering
Govt. Polytechnic College
Nowgong, India 06.2014 - 07.2017
Commerce -
Maharishi Vidya Mandir
ChhatarpurSkills
- Verbal Communication
- Critical Thinking
- Problem-Solving
- Dependable and Responsible
- Time management
- Organization and time management
Languages
Hindi
First Language
English
Proficient
C2
Timeline
CUSTOMER SERVICE EXECUTIVE
Digitide Solutions Limited
10.2024 - Current
INSIDE SALES ASSOCIATE
Think & Learn Pvt. Ltd.
07.2022 - 03.2024
Diploma - Mechanical Engineering
Govt. Polytechnic College
06.2014 - 07.2017
Bachelor of Engineering - Mechanical Engineering
Technocrat Institute of Technology
Commerce -
Maharishi Vidya Mandir