Playing Basketball
Aman Dulani
Customer Service Associate
Pune
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Customer Service Associate
Amazon India
Pune
05.2023 - Current
- Maintained high level of product knowledge, providing accurate information to customers.
- Managed over 45 customer calls per day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered prompt service to prioritize customer needs.
Purchasing Manager
Tulsidas:The Mall
Pune
06.2020 - 06.2022
- Achieved cost savings by negotiating contracts and pricing with over 100 suppliers.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Managed supplier relationships to ensure timely delivery of products and services.
- Purchased new products and oversaw inventory stocking and availability.
- Established and maintained accurate records of every purchase, pricing and payment terms.
Education
HSC - Commerce
Jai Hind Junior College
Pimpri Chinchwad 06.2020 - 03.2022
SSC - High School Teaching
Jai Hind High School
Pimpri Chinchwad 06.2015 - 03.2020
Skills
Customer Service
Effective Communication
Teamwork and Collaboration
Calm Under Pressure
Problem Resolution
Accomplishments
- Won the best employee of the year in 2020-21.
- Won the most valuable player of the tournament award in the inter-school basketball tournament in 2018-19.
- Led a team of 12 as a mentor for 6 weeks.
Interests
Travelling
Trekking
Timeline
Customer Service Associate
Amazon India
05.2023 - Current
Purchasing Manager
Tulsidas:The Mall
06.2020 - 06.2022
HSC - Commerce
Jai Hind Junior College
06.2020 - 03.2022
SSC - High School Teaching
Jai Hind High School
06.2015 - 03.2020