Aman Gaurav
Bengaluru
Summary
Dynamic and results-driven Customer Care Executive with over 5 years of experience in providing exceptional customer service and sales support in fast-paced environments. Proven track record of effectively handling customer inquiries, resolving complaints, and enhancing customer satisfaction through a customer-centric approach. Highly skilled in sales strategies, customer relationship management (CRM), and cross-functional team collaboration to drive business growth and achieve sales targets.
Overview
6
6
years of professional experience
Work History
Sr. Customer Service Associate
OLA
10.2023 - 04.2024
- Acted as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
- Provided exceptional support throughout the sales process, promoting services, discounts, and loyalty programs to drive revenue.
- Assisted customers with booking rides, managing payments, and navigating the app interface.
- Maintained detailed records of customer interactions and feedback to identify opportunities for improvement.
Senior Operation Executive
Dotpe
10.2021 - 03.2023
- As an operations executive, I am responsible for all the ground-level operations for Hyper local logistics, which are as follows: Manage order T.A.T at various stages, Handling 3rd party logistics partners, Resolving operational issues faced by clients, Removing bottlenecks and ensuring smooth delivery, Identifying frauds and making standard operating procedures.
- Removing bottlenecks and ensuring smooth delivery by coordinating with different entities involved.
Customer Service Associate
Accenture
12.2019 - 09.2021
- As a Customer Service Associate, I am responsible for all the ground-level operations for Hyper local logistics, which are as follows: Take customer calls and provide accurate, satisfactory answers to their queries and concerns, Perform informal and formal needs assessments for each customer, De-escalate situations involving dissatisfied customers, Adhere to the Service Level Agreement (SLAs), Support the organization to achieve full compliance with corporate sustainability standards.
Customer Service Associate
Zomato
11.2017 - 09.2019
- As a Customer Service Associate, I am responsible for driving customer experience, which are as follows: Be part of a team that drives customer experience for one of the fastest-growing membership programs, Communicate with customers through chats, emails, or calls to solve their Gold-related concerns and queries, Help merchants improve service quality, Work closely with the Supply team to share user feedback on partner restaurant, Provide feedback to our product and engineering team.
Education
MBA -
IFCAI University
Tirupur, India10.2021
BBA -
CMS College of Science And Commerce
Coimbatore, India05.2015
Skills
- Marketing
- MicrosoftOffice
- Leadership
- Project Management
- FlexibilityandAdaptability
- Effective Communication
- EffectiveTimeManagement
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Disclaimer
Aman Gaurav
Timeline
Sr. Customer Service Associate
OLA
10.2023 - 04.2024
Senior Operation Executive
Dotpe
10.2021 - 03.2023
Customer Service Associate
Accenture
12.2019 - 09.2021
Customer Service Associate
Zomato
11.2017 - 09.2019
MBA -
IFCAI University
BBA -
CMS College of Science And Commerce
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