Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic

Aman Gulati

JABALPUR (M.P.)

Summary

Seasoned Java Developer with a year of hands-on experience in designing, developing, and implementing high-performance Java applications. Dedicated Google Workspace Technical Support Representative with 1.5 years of experience providing exceptional customer service. Committed to leveraging these skills to contribute positively to team goals and organizational success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior System Associate

Infosys
Indore
04.2022 - Current
  • Client: Verizon | Project: E-Commerce

    • Played a pivotal role in the cart layer, encompassing cart creation,
    updates, deletions, and other cart-related operations.
    • Worked on the Plan builder module, facilitating customer plan creation through devices or local stores.
    • Engaged with clients to gather requirements and effectively
    communicated them to the development teams in a business
    analyst capacity.
    • Gained a deep understanding of the business perspective within
    the project requirements.
    • Provided daily reports on build status, defects, and environment
    status.
    • Offered support for all release activities, including monitoring

    Client: Google workspace | Project: GW Admin Technical Support
  • Thriving as a dedicated Frontline Technical Support Representative at Google Workspace, providing top-notch assistance to clients using Google's suite of applications.
  • Working as Google Workspace Administrator for Google LLC and providing direct Support across the globe
  • Proficient in troubleshooting Workspace tools, effectively addressing diverse technical queries.
  • Interacting with customers via various channels (phone, email, chat) to provide timely and accurate support.
  • Identifying, diagnosing, and resolving technical problems with Google Workspace services like Gmail, Drive, Calendar, Meet, and more.(related to email shard)
  • Work as a Team Manager, manages team, evaluate team score, ensure smooth workflow and collaborate among team members.


Education

RDVV - Computer Science, Percentage : 62%

Govt. Model Science College
Jabalpur(M.P.)
06-2021

MPBSE - Higher Secondary Certificate, Percentage : 83.2%

Maharashtra English Medium School
Jabalpur (M.P.)
05-2018

MPBSE - Senior Secondary Certificate, Percentage : 87%

Maharashtra English Medium School
Jabalpur (M.P.)
05-2016

Master of Computer Applications - Computer And Information Sciences

Indira Gandhi National Open University (IGNOU)
New Delhi, India

Skills

Programming Language: C, C,OOPS, Java, Java8, HTML, CSS
Frameworks: Spring MVC, Spring, Spring Boot
Software Tools: Eclipse IDE, GIT, WinSCP, Postman, Soap UI, Sonar Cube, Salesforce
Additional Skills: Windows, DOS, MS Office, Google Admin Tools
Soft Skills: Team Management, Public Speaking, Quick Learner, Flexible, Logical Reasoning, multi-tasking

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Elementary (A2)
A2

Affiliations

  • Academic Activities :

Serving my academic years as a head boy of the school, Participated in various sports activities.

  • Extracurricular Activities :

NCC cadet(Army wing), participated in various national camps.

Accomplishments

  • Received Insta award in the Office for best performance
  • Awarded as a state level athletics champion for running

Certification

  • Infosys Certified Java Programmer
  • Infosys Certified Agile Developer
  • Infosys Certified Rest Assured

Timeline

Senior System Associate

Infosys
04.2022 - Current

RDVV - Computer Science, Percentage : 62%

Govt. Model Science College

MPBSE - Higher Secondary Certificate, Percentage : 83.2%

Maharashtra English Medium School

MPBSE - Senior Secondary Certificate, Percentage : 87%

Maharashtra English Medium School

Master of Computer Applications - Computer And Information Sciences

Indira Gandhi National Open University (IGNOU)

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Aman Gulati