Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Affiliations
Accomplishments
Timeline
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Aman Gupta

Aman Gupta

Kanpur

Summary

Dynamic Senior Account Manager with a proven track record at Adobe, driving $10 million in annual recurring revenue. Expert in sales and account management, leveraging data analysis to enhance client retention strategies. Skilled in relationship building, I consistently identify cross-selling opportunities, ensuring clients maximize their ROI through tailored SaaS solutions.

Overview

14
14
years of professional experience

Work History

Senior Account Manager

Adobe
Noida
11.2024 - Current
  • Managed portfolio of over 400 accounts, achieving $10 million in annual recurring revenue.
  • Delivered product demonstrations for Acrobat Studio and Adobe Sign, enhancing client ROI.
  • Negotiated contracts with clients to secure optimal pricing and favorable terms.
  • Identified cross-selling opportunities to expand services for existing customers.
  • Developed strategic business and account plans in collaboration with clients.
  • Established strong vendor relationships to obtain discounts on products and services.
  • Maintained knowledge of industry trends and competitors to advise clients strategically.

Senior Account Manager Existing Business

Wingify/VWO
Remote
04.2022 - Current
  • Managing a portfolio of 100+ accounts with an overall BoB between $3M to $5M (fluctuation due to transitions). Consistently maintaining a DRR of over 98% and hitting my quota numbers of $ 3.5K to $6K MRR.
  • Managing contract renewals and building a cross-sell upsell pipeline. Helping clients to expand to other products and keeping them updated about the current trends in the CRO industry.
  • Delivering product demos and making account review presentations to prospects & helping clients identify the ROIs and partnering with them through the evaluation to help them make the right purchase.
  • Collaborating with CSMs to Identify gaps & help improve the adoption of an account specific to the industry type and account health. Collaborating with other cross-functional teams to identify and implement strategies to help my client get the max value from the platform through services, partners, marketing, etc.
  • Analyzing data and suggesting trends to help my clients optimize their website journey. Negotiating with C-levels to strike a fair deal for both parties and keeping my communication effective & timely.

Senior Account Manager Sales

Birdeye
Remote
08.2021 - 04.2022
  • Serving as a strategic point of contact to develop business opportunities within the small business segment.
  • Prospecting, and closing upsell opportunities within the identified pipeline through multiple reviews and connects.
  • Delivering product demos and making account review presentations to prospects to help clients identify the ROIs and AOIs.
  • Identifying and running effective product campaigns specific to the industry and account health.
  • Currently handling over 600 accounts with a total ACV of $1.8M.

Regional Sales Manager

Innovaccer
Noida
08.2020 - 08.2021
  • Responsible for developing opportunities and building a pipeline of over $3M annually.
  • Account/Market Research & Region Handling Classification & Identification of Target Enterprise SMB Large Scale Accounts & Target Markets within the East Payer Region.
  • Go to Market Strategy for accurate pricing and business expansion.
  • Led & maximizing BD efforts to improve the top of the funnel.
  • Responsible for day-to-day KPIs and pipeline numbers.
  • Strategic Sales Planning for maximum revenue generation & business expansion.
  • Responsible for maximizing revenue generation by positioning the value of our products to the right set of businesses.
  • Led Sales Enablement with the Training & Demand Generation team, a) By working closely with the Marketing team to improve and streamline lead flow. b) Improving qualified leads by introducing sales qualification metrics along with the help of my Sales Director, and helping the marketing team build new collaterals.

Project Consultant

Cvent -Professional Services Group event Pvt
Gurgaon
11.2017 - 05.2020
  • Onboarded Crowd Compass mobile clients through training, implementing their accounts and understanding their event needs & providing support from Account Management to Event Completion.
  • Served as the primary point of contact for clients regarding project/product training and strategic-level questions.
  • Assist the Product Team in establishing product development priorities, QA testing of new features, and system enhancements, and providing use case scenarios.
  • Oversaw app development projects for events from kickoff to launch in Apple and Google Play stores.
  • Collaborated with the sales team to upsell new features and opportunities to increase ARR.
  • Went to multiple clients onsite to ensure the proper transition of Product to Event Completion to ensure a retention strategy is in place for future projects.
  • Notable Clients include VMWare, Siemens, Saudi Education Board, MLB, Bayer, Abercrombie & Fitch.
  • Oversaw the completion of over 200+ successful projects while maintaining a 95% NPS.

Business Analyst

American Express -TSC Consumers
Gurgaon
01.2017 - 11.2017
  • Risk analysis and review of customer accounts, recommending process improvements where relevant.
  • Negotiation with card members to determine the best course of action and gain agreement for both short and long-term solutions.
  • Respond to card members' inquiries in an appropriate manner, offering personalized service.
  • Maintained a 91.2% Excellent Rating in the Voice of Card Member survey results.
  • Member of the New Hire Buddy Program to serve as a liaison between the training program and a tenured CS.

Quality Analyst

Barclay's Shared Services Pvt Ltd
Noida
07.2013 - 08.2016
  • Supporting the Business with overall Business process management ensuring successful SLA delivery, inputting feedback on basic & moderate business processes, and Identifying process improvement opportunities within related business and/or policies across BSS.
  • Establish a collaborative relationship with management, stakeholders & colleagues, manage and track issues actively to resolution and keep stakeholders informed of the outcome.
  • Assessing & managing the pace of change within your own business area/team to deliver optimum results, adjusting your own and your team's contribution to meet current demands in the business.
  • Defining team roles & responsibilities based on organizational objectives, being accountable to the team dynamics, and recognizing and celebrating the team's success.
  • Using various statistical tools/packages to create & analyze KPIs, utilizing reports to evaluate business trends and opportunity areas.
  • Evaluate the abstract information critically, exercising rational decision-making in a variety of situations/contexts, and reporting complex information that directly impacts the process.
  • Mentoring new delegates in training, nursery & embed phase, sharing industry best practices to drive benchmark performance and promote Barclay's values & culture.
  • Ensuring Information security/data privacy controls are practiced in the process. Owning daily and weekly reporting of bottleneck problems to the concerned team for an immediate fix. A workaround for RCA & MSA trackers to ensure compliance & performance in the business.

Process Agent

RR info solutions
Kanpur
07.2011 - 06.2013
  • UK Home Survey - Process Advisor, conducting surveys on behalf of EON & British Gas with the residents in the United Kingdom.
  • UK Home Insurance/PP - Advising customers on competitive products/ insurance in the UK market and helping them make sound financial decisions.
  • Mortgage: Advising UK clients to help them remortgage/take funds from equity at competitive rates.
  • Repayment Management Services: Helped struggling customers look for debt management plans/IVA for better financial management and chased packs/payments alongside dealing with their creditors.
  • Noise-Induced Hearing Loss Claims: Helped the organization with the transition from Robert Jackson solicitors to help customers make a claim for any industrial deafness within effective timescales.
  • UK/US tech support: Helped and trained advisors under a secondment role to provide end-to-end solutions for customers facing technical issues.

Education

CSJM University - Commerce

CSJM University
01.2014

PCM -

01.2010

Skills

  • Sales and account management
  • SaaS solutions and sales
  • Client retention strategies
  • Relationship building and networking
  • Pipeline development and management
  • Data analysis and critical thinking
  • Cold calling and outreach
  • Google Ads management

Languages

  • English, Professional
  • Hindi, Native or Bilingual
  • Urdu, Intermediate

Personal Information

Title: Sr Account Manager - Growth

Affiliations

  • Won the Poker tournament on Pokerbaazi in August

Accomplishments

  • Awarded for creating magic moment for customers by Val Sorano Keating at Barclays
  • Recognized by Reggie Agarwal for creating and sending monthly newsletters for sales and marketing
  • Multiple monthly performer awards throughout the career

Timeline

Senior Account Manager

Adobe
11.2024 - Current

Senior Account Manager Existing Business

Wingify/VWO
04.2022 - Current

Senior Account Manager Sales

Birdeye
08.2021 - 04.2022

Regional Sales Manager

Innovaccer
08.2020 - 08.2021

Project Consultant

Cvent -Professional Services Group event Pvt
11.2017 - 05.2020

Business Analyst

American Express -TSC Consumers
01.2017 - 11.2017

Quality Analyst

Barclay's Shared Services Pvt Ltd
07.2013 - 08.2016

Process Agent

RR info solutions
07.2011 - 06.2013

CSJM University - Commerce

CSJM University

PCM -

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Aman Gupta