AMAN GUPTA
Haridwar
Summary
Results-driven Front Office Manager with over three years of experience in optimizing front desk operations. Skilled in team leadership, communication, and project management, contributing to improved guest satisfaction and efficient service delivery.
Overview
4
4
years of professional experience
Work History
Front Office Manager
ARYAVRAT MULTISPECIALTY HOSPITAL
HARIDWAR
03.2022 - Current
- Managed daily front office operations and ensured smooth guest check-in processes.
- Supervised front desk staff and provided training on customer service protocols.
- Coordinated communication between departments to enhance guest experiences.
- Handled guest inquiries and resolved issues promptly and professionally.
- Developed standard operating procedures to improve front office efficiency.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Education
Intermediate Certificate - Science
NIOS BOARD
DEHRADUN07-2025
Certificate -
GD GOENKA HEALTHCARE ACADEMY
GURGAON06-2024
High School Diploma -
SVM INTER COLLAGE
HARIDWAR07-2021
Skills
- Customer service
- Team leadership
- Project management
- Communication skills
- Conflict resolution
- Time management
- Office administration
- Data entry
- Front desk operations
- Employee supervision
- Staff training and development
- Reservation management
- Event coordination
- Expense reporting
- Team management
- Administrative support
- Reception operations
- Sales and marketing
- Complaint handling
- Hospitality services
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Front Office Manager
ARYAVRAT MULTISPECIALTY HOSPITAL
03.2022 - Current
Intermediate Certificate - Science
NIOS BOARD
Certificate -
GD GOENKA HEALTHCARE ACADEMY
High School Diploma -
SVM INTER COLLAGE