AMAN JAIN
Ajmer
Summary
Dynamic and dedicated Customer Service Agent with over two years of experience in delivering exceptional service and support in fast-paced environments. Proven track record of enhancing customer satisfaction through effective communication, problem-solving, and conflict resolution skills. Adept at managing inquiries, resolving issues promptly, and providing tailored solutions to meet individual customer needs. Known for strong interpersonal skills, a positive attitude, and the ability to build lasting relationships with clients. Committed to continuous improvement and contributing to the overall success of the customer service team.
Overview
3
3
years of professional experience
Work History
Support Specialist - English
Revolut Technologies India Pvt. Ltd.
Remote
02.2024 - Current
- Respond to customer inquiries via various channels such as phone, email, chat, or support tickets.
- Identify and resolve customer problems or concerns efficiently, ensuring a high level of satisfaction.
- Assist with account management tasks including updating account information, managing transactions, and handling security-related issues.
- Educate customers on how to use fintech products effectively, including providing demonstrations or walkthroughs of digital tools and platforms.
- Ensure all customer interactions adhere to data protection regulations and company security protocols.
- Work closely with other customer service agents, technical support, and product teams to ensure a cohesive approach to customer service.
- Participate in training and development sessions to enhance skills and knowledge.
Technical Support Specialist
Teleperformance D.I.B.S.
Jaipur
10.2022 - 12.2023
- Worked as a Technical Support Specialist, meeting all the Agent KPIs including CSATs, Retention Rate, etc.
- Provided comprehensive technical support to customers via telephone, email and chat.
- Generate and analyze reports on common issues, customer feedback, and service performance metrics.
- Educate customers on product functionalities, best practices, and new features or enhancements.
- Develop and implement strategies to retain existing customers, including personalized outreach and targeted retention campaigns.
- Oversee customer accounts to ensure they are receiving the full value of the company’s products or services.
- Perform administrative duties related to retention efforts, such as updating customer profiles and tracking communication.
HR Telecaller
Converse Placement Services
Ajmer
12.2021 - 10.2022
- Evaluated candidate's interest, availability, and basic qualifications for specific roles through initial phone screenings.
- Shortlist candidates who meet the basic requirements and schedule further interviews or assessments with the recruitment team.
- Provide detailed information about the company, its culture, and any specific job-related expectations.
- Manage and confirm interview schedules, ensuring both candidates and interviewers are informed and prepared.
- Ensure a positive candidate experience by being responsive, professional, and respectful during all interactions.
- Work closely with HR recruiters, hiring managers, and other team members to ensure alignment in the recruitment process.
- Perform general administrative tasks related to candidate communication and recruitment documentation.
Education
Bachelor of Commerce -
Government College of Ajmer
Rajasthan10-2022
12th Commerce (CBSE) -
St. Stephens Senior Secondary School, Ajmer
Rajasthan05-2018
10th (CBSE) -
St. Stephens Senior Secondary School, Ajmer
Rajasthan05-2016
Skills
- Communication Skills
- Analytical Skills
- Research Skills
- Time Management
- Adaptability skills
- Complex Problem Solving
- Technical Proficient
- Customer Handling
- Enthusiast Learner
- Knowledge of Microsoft Tools
- Technical Support
- Specialist
- Data Compiling
- Support Services
- Data Collection
References
- SHUBHAM JAIN
- PRASHANT SHARMA
Languages
- HINDI
- ENGLISH
Accomplishments
- Awarded as the Best Agent for 2 Quarters in Teleperformance.
- Awarded as the Best Retention Star of the Year In Teleperformance.
Timeline
Support Specialist - English
Revolut Technologies India Pvt. Ltd.
02.2024 - Current
Technical Support Specialist
Teleperformance D.I.B.S.
10.2022 - 12.2023
HR Telecaller
Converse Placement Services
12.2021 - 10.2022
Bachelor of Commerce -
Government College of Ajmer
12th Commerce (CBSE) -
St. Stephens Senior Secondary School, Ajmer
10th (CBSE) -
St. Stephens Senior Secondary School, Ajmer
Similar Profiles
Avadhesh PandyaAvadhesh Pandya
Fin-Crime Analyst at Revolut technologies India Pvt LtdFin-Crime Analyst at Revolut technologies India Pvt Ltd
Himanshu JhaHimanshu Jha
Support Specialist JIRA (English) at Revolut Technologies India PVT LTDSupport Specialist JIRA (English) at Revolut Technologies India PVT LTD
Haritha N KumarHaritha N Kumar
Support Specialist - KYC/ATO support at Revolut Technologies India Pvt LtdSupport Specialist - KYC/ATO support at Revolut Technologies India Pvt Ltd
Sakti TasupalliSakti Tasupalli
Senior Manager -Product at REVOLUT TECHNOLOGIES INDIA PVT LTDSenior Manager -Product at REVOLUT TECHNOLOGIES INDIA PVT LTD
Dr. NEHA NIRWANDr. NEHA NIRWAN
Admin Head Science at V.S. PATEL COLLEGE OF ARTS & SCIENCE, BILIMORAAdmin Head Science at V.S. PATEL COLLEGE OF ARTS & SCIENCE, BILIMORA