Experienced in orchestrating a wide range of functions, including management, marketing, procurement, customer relations, Vendor Management, costing, and technical acumen, to drive operational excellence and ensure project success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Business Development Manager
Plastochem India Pvt. Ltd.
03.2021 - Current
As a Business Development & Management Consultant, I develop and implement strategies that align with organizational goals, driving growth and operational efficiency
I lead marketing initiatives to enhance brand visibility and foster customer engagement while cultivating strong client relationships to ensure satisfaction and retention
I conduct in-depth costing analysis to optimize resource allocation and profitability, and leverage technical expertise to improve project planning and execution
I streamline operations to boost productivity and quality, and guide cross-functional teams to deliver projects successfully, on time, and within budget
Additionally, I specialize in procurement processes, including GEM, SAP Ariba, and SAP SRM, driving efficiency across the supply chain
Quality Analyst
Tech Mahindra
09.2019 - 02.2021
Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Customer Service Representative
Concentrix
05.2018 - 08.2019
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Associate QA Engineer 2 at Schrödinger India Pvt. Ltd & D.E. Shaw India Pvt. Ltd.Associate QA Engineer 2 at Schrödinger India Pvt. Ltd & D.E. Shaw India Pvt. Ltd.