Experienced in orchestrating a wide range of functions, including management, marketing, procurement, customer relations, Vendor Management, costing, and technical acumen, to drive operational excellence and ensure project success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Business Development Manager
Plastochem India Pvt. Ltd.
03.2021 - Current
As a Business Development & Management Consultant, I develop and implement strategies that align with organizational goals, driving growth and operational efficiency
I lead marketing initiatives to enhance brand visibility and foster customer engagement while cultivating strong client relationships to ensure satisfaction and retention
I conduct in-depth costing analysis to optimize resource allocation and profitability, and leverage technical expertise to improve project planning and execution
I streamline operations to boost productivity and quality, and guide cross-functional teams to deliver projects successfully, on time, and within budget
Additionally, I specialize in procurement processes, including GEM, SAP Ariba, and SAP SRM, driving efficiency across the supply chain
Quality Analyst
Tech Mahindra
09.2019 - 02.2021
Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Customer Service Representative
Concentrix
05.2018 - 08.2019
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd