Aman Jaiswal

Work History

New Stress Clinic

02.2021 - Current

Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Described product and service details to customers to provide information on benefits and advantages.
Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Established and maintained relationships with insurance providers for productive communications.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Oakwood Residence Prestige Whitefield

09.2019 - 12.2020

Collaborated with team members to handle guest requirements from check-in through check-out.
Set priorities and solve workflow issues to maintain rapport with customers and managers.
Took reservations over the phone and through email, recording guest information in the computer system, and verifying details.
Provided guests with information on local attractions, restaurants, and transportation services to enhance their stay.
Organizing, confirming and processing guest check-ins/check-outs, Securing payment, verifying, and adjusting billing as needed.
Established and updated work schedules to account for changing staff levels and expected workloads.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Monitored customer service trends and provided insights to management team for further improvement.

GRAND MERCURE BANGALORE - ACCOR GROUP OF HOTELS

06.2018 - 08.2019

Reviewed and updated customer information in the database for accuracy.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Coordinated a master schedule by booking and rescheduling appointments and balancing workloads.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Run daily reports, reviewing to see what needs to be communicated to the next shift’s team
Complete cashier and shift closing reports, counting the Cash float at the end of each shift
Maintained transaction security by verifying payment cards against identification.
Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

ITC KAKATIYA (LUXURY COLLECTION HOTEL) HYDERABAD

07.2017 - 05.2018

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Welcomed and acknowledged guests with a smile, eye contact, and a friendly verbal greeting using the guest's name, boosting overall guest satisfaction.
Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
Used PMS to check daily record sheets, guest accounts, and available vouchers.
Inputted daily occupancy, room rate, and revenue into the property management system for updated recordkeeping and accounting.
Accept and record wake-up calls.
Communicating an emergency, lost item, or theft properly to the security team or authorities.
Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding their way around the property.
Provided guests with information on local attractions, restaurants, and transportation services to enhance their stay.

HILTON SHILLIM ESTATE RETREAT AND SPA LONAVLA

06.2014 - 09.2014

Partnered with department managers to help interns gain competencies and confidence.
Assessed progress and provided feedback to the intern and team members.
Attended job orientation with the intern and reiterated policies and practices to facilitate a successful work experience.
Assisted the intern with résumé development, employment applications, and interviewing to secure an internship and a competitive position.