AMAN KAVATHEKAR
Pune
Summary
Dynamic and results-oriented Corporate Strategy Analyst with 6 years of experience in helping organizations across various sectors maximize their potential. Proven track record in making key decisions, collaborating with cross-functional teams, and solving complex problems.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Sekel Tech
Pune
04.2022 - 11.2023
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Managed customer inquiries and complaints in a professional manner.
- Researched new technologies and initiatives to improve customer experience.
Center Manager
One plus
Pune
05.2020 - 04.2022
- Developed, implemented, and managed center's budget.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Created operational plans for the center in order to maximize efficiency and productivity.
Customer Success Manager
HeyFrontdesk
Pune, Maharashtra
05.2024 - 05.2025
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created customer support strategies to increase customer retention.
Assistant Manager of Operations
Oxfordcaps
Pune
03.2019 - 04.2020
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Developed and maintained effective relationships with internal departments and external stakeholders.
- Coordinated the implementation of new processes and systems to improve overall operations.
Area General Manager
OYO Rooms
Pune
06.2017 - 02.2019
- Developed and implemented strategies to increase sales, profitability and market share.
- Analyzed financial data and prepared monthly reports for senior management.
- Monitored competitive activities within the marketplace to identify opportunities for improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
PDGM - Hospitality Administration And Management
Centennial Collge
Toronto,Canada11.2016
Bachelor of Science - Hotel And Motel Management
Bharati Vidyapeeth University
Pune,Maharahstra07.2015
High School Diploma -
Apte Junior Collage
Pune08.2012
High School Diploma -
Dyanganga English Medium School
Pune06.2010
Skills
- Data Analysis
- Business Strategy
- Cross-Functional Collaboration'
- Team Management
- Client Relationship Management
- Training & Development
- Business Analysis
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
References
References available upon request.
Timeline
Customer Success Manager
HeyFrontdesk
05.2024 - 05.2025
Customer Success Manager
Sekel Tech
04.2022 - 11.2023
Center Manager
One plus
05.2020 - 04.2022
Assistant Manager of Operations
Oxfordcaps
03.2019 - 04.2020
Area General Manager
OYO Rooms
06.2017 - 02.2019
PDGM - Hospitality Administration And Management
Centennial Collge
Bachelor of Science - Hotel And Motel Management
Bharati Vidyapeeth University
High School Diploma -
Apte Junior Collage
High School Diploma -
Dyanganga English Medium School
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