Aman Kesarwani
Customer Operations-Analyst
Lucknow
Summary
Motivated and detail-oriented post-graduate with a proven track record of efficiently delivering high-quality advanced projects. Strong communication, problem-solving, and leadership skills. Excels in organizing tasks, setting and achieving goals. Creative approach to problem-solving enables effective tackling of challenges while maintaining focus on delivering results.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Service and Operations Analyst
Eclerx Services Limited
04.2025 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
Business Development Executive
Samadhan Group
11.2023 - 01.2024
- Company Overview: Institute for Industrial Development
- Lead Generation - conversion on calls and inside sales; Identify prospective customers.
- Institute for Industrial Development
Education
Master of Business Administration - Finance And Marketing
Chandigarh Group of Colleges
Mohali 01.2022 - 1 2024
Bachelors of Business Administration - Business Administration
Techno Group of Higher Studies
Lucknow 01.2019 - 1 2022
Intermediate (CBSE) - undefined
St. Anjani's Public School
Lucknow 01.2018 - 1 2019
Matriculation (ICSE) - undefined
Lucknow Public School
Lucknow 01.2017 - 1 2018
Skills
MS Word
Certification
Bajaj Finserv, 45 days, Certificate programme in banking finance and insurance, 10/31/22
Accomplishments
- Actively participated in Industrial Visit of Parle G
Extra-Curricular Activities
Participated in Cricket Tournament in college
Interests
Reading
Gaming
Music
Internship
- RU Loans Pvt. Ltd., 45 days, Lead Generation in financial product like Insurance and Loans, 06/26/23 - 08/10/23
Technical Competencies
MS Word, MS Powerpoint
Personal Information
- Father's Name: Late Mr. Pawan Kr. Kesarwani
- Mother's Name: Mrs. Ratan Kesarwani
- Date of Birth: 01/30/01
Timeline
Customer Service and Operations Analyst
Eclerx Services Limited
04.2025 - Current
Business Development Executive
Samadhan Group
11.2023 - 01.2024
Master of Business Administration - Finance And Marketing
Chandigarh Group of Colleges
01.2022 - 1 2024
Bachelors of Business Administration - Business Administration
Techno Group of Higher Studies
01.2019 - 1 2022
Intermediate (CBSE) - undefined
St. Anjani's Public School
01.2018 - 1 2019
Matriculation (ICSE) - undefined
Lucknow Public School
01.2017 - 1 2018
Similar Profiles
CHRISTINA PARICHHACHRISTINA PARICHHA
Associate Process Manager at Eclerx Services LimitedAssociate Process Manager at Eclerx Services Limited
Rohit SwamyRohit Swamy
Associate Process Manager at Eclerx services limitedAssociate Process Manager at Eclerx services limited
Prajakta TalelePrajakta Talele
Talent Acquisition at eClerx Services LimitedTalent Acquisition at eClerx Services Limited
Shruthi T. SShruthi T. S
Associate Program Manager [AVP] at Eclerx Services LimitedAssociate Program Manager [AVP] at Eclerx Services Limited
Jahnvi SinghJahnvi Singh
Legal Intern at Adv. Mr. Vishal RaiLegal Intern at Adv. Mr. Vishal Rai