Aman Kesarwani
Customer Operations-Analyst
Lucknow
Summary
Motivated and detail-oriented post-graduate with a proven track record of efficiently delivering high-quality advanced projects. Strong communication, problem-solving, and leadership skills. Excels in organizing tasks, setting and achieving goals. Creative approach to problem-solving enables effective tackling of challenges while maintaining focus on delivering results.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Service and Operations Analyst
Eclerx Services Limited
04.2025 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
Business Development Executive
Samadhan Group
11.2023 - 01.2024
- Company Overview: Institute for Industrial Development
- Lead Generation - conversion on calls and inside sales; Identify prospective customers.
- Institute for Industrial Development
Education
Master of Business Administration - Finance And Marketing
Chandigarh Group of Colleges
Mohali 01.2022 - 1 2024
Bachelors of Business Administration - Business Administration
Techno Group of Higher Studies
Lucknow 01.2019 - 1 2022
Intermediate (CBSE) - undefined
St. Anjani's Public School
Lucknow 01.2018 - 1 2019
Matriculation (ICSE) - undefined
Lucknow Public School
Lucknow 01.2017 - 1 2018
Skills
MS Word
Certification
Bajaj Finserv, 45 days, Certificate programme in banking finance and insurance, 10/31/22
Accomplishments
- Actively participated in Industrial Visit of Parle G
Extra-Curricular Activities
Participated in Cricket Tournament in college
Interests
Reading
Gaming
Music
Internship
- RU Loans Pvt. Ltd., 45 days, Lead Generation in financial product like Insurance and Loans, 06/26/23 - 08/10/23
Technical Competencies
MS Word, MS Powerpoint
Personal Information
- Father's Name: Late Mr. Pawan Kr. Kesarwani
- Mother's Name: Mrs. Ratan Kesarwani
- Date of Birth: 01/30/01
Timeline
Customer Service and Operations Analyst
Eclerx Services Limited
04.2025 - Current
Business Development Executive
Samadhan Group
11.2023 - 01.2024
Master of Business Administration - Finance And Marketing
Chandigarh Group of Colleges
01.2022 - 1 2024
Bachelors of Business Administration - Business Administration
Techno Group of Higher Studies
01.2019 - 1 2022
Intermediate (CBSE) - undefined
St. Anjani's Public School
01.2018 - 1 2019
Matriculation (ICSE) - undefined
Lucknow Public School
01.2017 - 1 2018
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