Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Tools
Timeline
Generic

Aman Kosta

Pune

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and client-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience

Work History

Senior Technical Support Specialist

Concentrix
05.2022 - 06.2024
  • Served as a subject matter expert, assisting colleagues with resolving difficult cases and sharing valuable insights
  • Managed high-volume support tickets, ensuring timely resolution and maintaining client trust
  • Supported end users in the investigation and resolution of hardware and software problems
  • Investigated and applied swift solutions to root causes of technical issues
  • Improved client satisfaction by promptly addressing technical issues and providing effective solutions
  • Provided timely updates to customers, ensuring they were well-informed throughout the process
  • Mentored training team/junior technicians, helping them develop their problem-solving skills and technical expertise.

Customer Care Executive

Conneqt Business Solutions Ltd.
07.2021 - 04.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
  • Provided guidance to junior team members and supported them with their inquiries
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Education

Bachelor of Commerce -

Modern College Of Arts, Science And Commerce
Pune

High School -

Kendriya Vidalaya C.M.E
Pune

Skills

  • Fast Learner
  • Ability to Multitask
  • Hardware Diagnostics
  • Remote Support
  • Extensive knowledge of desktops & laptops

Accomplishments

  • Awarded as the "The Employee of the Quarter"
  • Achieved "The Best Employee of the Month" for two consecutive months.
  • Recognized as "Most Valuable Player" & "Ops Gladiator" on multiple occasions.
  • Acknowledged for the outstanding application of technical tools.

Hobbies and Interests

  • Bike Riding
  • Playing Chess
  • Food Geek

Tools

  • Salesforce(Incident management)
  • VMware
  • Sprinkler

Timeline

Senior Technical Support Specialist

Concentrix
05.2022 - 06.2024

Customer Care Executive

Conneqt Business Solutions Ltd.
07.2021 - 04.2022

Bachelor of Commerce -

Modern College Of Arts, Science And Commerce

High School -

Kendriya Vidalaya C.M.E

Similar Profiles

CREATE PROFILE
Aman Kosta