Aman Kumar
Muzaffarnagar
Summary
Dynamic professional with expertise in SQL, Splunk, ServiceNow, and log analysis, focused on enhancing system performance and operational efficiency. Proven ability to resolve complex issues, collaborate across teams, and drive customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Support Consultant
Basware
Chandigarh
10.2023 - Current
- Troubleshot Basware product functionalities, ensuring proper setup and integration into workflows.
- Executed SQL queries and used Splunk for data analysis and incident diagnostics, improving system performance.
- Created ServiceNow reports and dashboards to track aged tickets, VIP tickets, and SLA compliance, boosting visibility and response times.
- Collaborated with R&D to develop and implement automation solutions, improving efficiency.
Software Engineer Intern
Persistent Systems
Gurugram
01.2023 - 06.2023
- Developed features for web applications using Spring Boot and RESTful APIs to meet business needs.
- Resolved production issues and optimized performance, improving speed, stability, and user satisfaction.
- Collaborated with cross-functional teams to define requirements and deliver end-to-end solutions.
- Built responsive UIs with React and Material UI, integrating frontend and backend services.
Education
Bachelor of Technology - Computer Science
Chandigarh Engineering College, Landran
Mohali05-2023
Skills
C, Java, Python
MySQL, MongoDB
OOP, Networking, Linux
Git, GitHub
Splunk, Power BI
ServiceNow, Jira
MS Office Suite
Certification
- Learning Splunk
- Introduction to Cloud Identity
- Python for Everyone
Timeline
Associate Support Consultant
Basware
10.2023 - Current
Software Engineer Intern
Persistent Systems
01.2023 - 06.2023
Bachelor of Technology - Computer Science
Chandigarh Engineering College, Landran
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