Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aman Kumar

Muzaffarnagar

Summary

Dynamic professional with expertise in SQL, Splunk, ServiceNow, and log analysis, focused on enhancing system performance and operational efficiency. Proven ability to resolve complex issues, collaborate across teams, and drive customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Associate Support Consultant

Basware
Chandigarh
10.2023 - Current
  • Troubleshot Basware product functionalities, ensuring proper setup and integration into workflows.
  • Executed SQL queries and used Splunk for data analysis and incident diagnostics, improving system performance.
  • Created ServiceNow reports and dashboards to track aged tickets, VIP tickets, and SLA compliance, boosting visibility and response times.
  • Collaborated with R&D to develop and implement automation solutions, improving efficiency.

Software Engineer Intern

Persistent Systems
Gurugram
01.2023 - 06.2023
  • Developed features for web applications using Spring Boot and RESTful APIs to meet business needs.
  • Resolved production issues and optimized performance, improving speed, stability, and user satisfaction.
  • Collaborated with cross-functional teams to define requirements and deliver end-to-end solutions.
  • Built responsive UIs with React and Material UI, integrating frontend and backend services.

Education

Bachelor of Technology - Computer Science

Chandigarh Engineering College, Landran
Mohali
05-2023

Skills

C, Java, Python

MySQL, MongoDB

OOP, Networking, Linux

Git, GitHub

Splunk, Power BI

ServiceNow, Jira

MS Office Suite

Certification

  • Learning Splunk
  • Introduction to Cloud Identity
  • Python for Everyone

Timeline

Associate Support Consultant

Basware
10.2023 - Current

Software Engineer Intern

Persistent Systems
01.2023 - 06.2023

Bachelor of Technology - Computer Science

Chandigarh Engineering College, Landran

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Aman Kumar