Aman KUMAR
New Delhi
Summary
Detail-oriented customer service associate with strong skills in customer relationship management and complaint resolution. Experienced in managing KYC records and ensuring regulatory compliance. Proactive customer service associate with a proven track record in resolving customer complaints and enhancing service delivery. Skilled in transaction monitoring and conducting due diligence to ensure compliance with regulations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
FEDERAL BANK LIMITED
Delhi
08.2023 - Current
- Assisted customers with account inquiries and transaction requests.
- Resolved customer complaints through effective communication and problem-solving.
- Processed account openings, closures, and updates efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery standards.
- Handled cash transactions while ensuring compliance with security protocols.
- Educated customers on banking products and services available.
- Supported branch operations by organizing daily administrative tasks.
- Conducted detailed customer due diligence reviews for compliance with regulations.
- Collaborated with internal teams to gather necessary documentation from clients.
- Managed KYC records and ensured data accuracy in the system.
- Monitored ongoing transactions for suspicious activity or inconsistencies.
- Responded promptly to queries from internal stakeholders regarding KYC issues or concerns.
Education
B.COM (HONS) - FINANCE AND ACCOUNTING - 94%
JIMS KALKAJI, GGSIPU
KALKAJI NEW DELHI08-2023
Skills
- Customer relationship management
- Know your customer (KYC)
- Account management
- Due diligence
- Regulatory compliance
- Transaction monitoring
- Customer relationship management (CRM)
- Customer complaint resolution
Certification
JAIIB- CERTIFICATION FROM INDIAN INSTITUTE OF BANKING & FINANCE
Timeline
Customer Service Associate
FEDERAL BANK LIMITED
08.2023 - Current
B.COM (HONS) - FINANCE AND ACCOUNTING - 94%
JIMS KALKAJI, GGSIPU