AMAN KUMAR
Pune
Summary
Skilled in managing Salesforce environments and optimising system performance. Demonstrates strong communication and problem-solving abilities, ensuring seamless collaboration with various teams. Quick to learn new technologies and adept at adapting to changing priorities. Excels in providing user support and maintaining data integrity within system.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Salesforce Administrator
Accenture
Pune, India
11.2023 - Current
- Administered and developed salesforce configurations and enhancements, ensuring optimal functionality.
- Reviewed and optimised salesforce configurations and data integrity. Improving overall system performance.
- Designed and developed salesforce flows to automate business processes and cut manual work.
- Customised and improved salesforce functionality including workflows, layouts, and automation.
- Created and maintained page layouts, permission sets, roles, and hierarchies for access.
- Managed salesforce security and access controls using permissions and role-based access.
- Troubleshot production issues and resolved user queries, enhancing user satisfaction and operational efficiency.
- Monitored and maintained salesforce environments by identifying issues and applying fixes.
- Translated client requirements into scalable salesforce solutions during enhancements.
- Improved live applications by implementing new features and process changes from feedback.
Trainee
Dysmech Consultancy Services Pvt Ltd.
Delhi, India
05.2020 - 06.2021
- Completed hands-on program on smart industrial connectivity at GLA Centre, enhancing understanding of modern industrial practices. Integrated industrial systems with modern connectivity solutions in training sessions, facilitating improved application of IIoT concepts. Gained practical insights into IIoT sensor networks, automation, and data communication, contributing to knowledge in emerging technologies.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
- Gained insights into office operations by following staff during their daily activities.
- Maintained organised and updated file systems for easy staff use.
Education
Bachelor of Science - Computer Science Engineering
Gla University
Mathura, IN-UP01-2023
Skills
- Salesforce administration
- Custom object creation
- Lightning experience
- Requirements analysis
- Workflow optimisation
- Data extraction
- Data mapping
- Query writing
- Data audits
- Performance monitoring
- Technical documentation
- User support
- Root Cause Analysis
- Task prioritisation
- MySQL proficiency
Certification
- Salesforce Certified Administrator
- Salesforce AI Associate
- java Certification [Udemy]
Timeline
Salesforce Administrator
Accenture
11.2023 - Current
Trainee
Dysmech Consultancy Services Pvt Ltd.
05.2020 - 06.2021
Bachelor of Science - Computer Science Engineering
Gla University