Aman Kumar Sahu
Bhilai
Summary
Intend to build a career in a wellknown business enterprise to enhance my qualities, skills, knowledge, techniques and zeal in developing finance and Marketing related solutions and serve the organization for growth.
Overview
8
8
years of professional experience
Work History
Branch Sales Manager
HDFC Bank LTD
Rajnandgaon
04.2025 - Current
- Analyzed customer feedback data to identify areas needing improvement in order to enhance customer experience.
- Monitored and analyzed market trends, competitor activity, product innovations, and customer needs and preferences.
- Analyzed market trends to identify potential opportunities for growth.
- Developed and implemented sales strategies to increase branch profitability.
- Established relationships with key customers to foster loyalty and repeat business opportunities.
Branch Manager
ESAF SMALL FINANCE BANK LTD
Bhatapara
09.2023 - 03.2025
- Position of Manager I as Branch Manager.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
Relationship Manager
ICICI BANK LTD
Bilaspur
12.2021 - 09.2023
- Position of Deputy Manager II as Relationship Manager
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Maintained accurate records of all client interactions within the company's CRM system.
Teller
HDFC BANK LTD
Sakti
11.2019 - 12.2021
- Position of Assistant Manager as Teller.
- Operational Activities: Cash Management and monitoring all the office accounts on daily basis
- Inbound and Outbound Activities: Managing the customer in the lobby and look upon the new customer acquisition
- Assisted customers in opening new accounts and completing required paperwork.
- Maintained confidentiality of all customer records and information according to company policies.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Cross-sold additional bank products when applicable to meet customer needs.
Customer Service Officer
AXIS BANK LTD.
Dharamjaigarh
08.2017 - 11.2019
- Position of Assistant Manager as Customer Service Officer.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Developed strategies to improve customer service processes and procedures.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Maintained accurate records of customer interactions and transactions.
Education
MBA -
Bhilai Institute of Technology
Bhilai, C.G., India01-2016
Post Graduate Diploma in Computer Application - Computer Application
C.V Raman University
Bilaspur Chhattisgarh 01-2015
B.Com -
Swami Swaroopanand Saraswati Mahavidyalaya
Bhilai, C.G., India01-2014
12th -
Maa Sharda Public School
Bhilai, C.G., India01-2010
10th -
Maa Sharda Public School
Bhilai, C.G., India01-2008
Skills
- Ability to work in team structure
- Ability to make decisions and solve problems
- Time management ability
- Strong work ethic
- Honest and kind
- Strong Inter-personal organizational skills
- Sincerity towards job and punctuality
- Able to cope under-pressure
- Can work independently or as part of team
- Self-starter with ability to multitask
- Comfortable to work individually as well in team or group
- Helpful and wise in nature
Research Reports
- Comparative Study on Ratio Analysis of Simplex Castings LTD. C.G. V/S Kalyani Forge LTD, Pune, Major, 2016
- Operational feasibility of Virtual Stores in comparison to other methods of shopping in Durg Bhilai region, Minor, 2015
Disclaimer
I solemnly declare that the above information is true and correct to the best of my knowledge. I understand that if any information given above is found false/incorrect, candidature is liable to be rejected.
Internship
Study on Working Capital Management of Niros Ispat Private Limited, Industrial Area, Bhilai, 2015
Personal Information
- Father's Name: Amarnath Sahu
- Mother's Name: Tirpata Sahu
- Date of Birth: 10/09/1992
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Branch Sales Manager
HDFC Bank LTD
04.2025 - Current
Branch Manager
ESAF SMALL FINANCE BANK LTD
09.2023 - 03.2025
Relationship Manager
ICICI BANK LTD
12.2021 - 09.2023
Teller
HDFC BANK LTD
11.2019 - 12.2021
Customer Service Officer
AXIS BANK LTD.
08.2017 - 11.2019
MBA -
Bhilai Institute of Technology
Post Graduate Diploma in Computer Application - Computer Application
C.V Raman University
B.Com -
Swami Swaroopanand Saraswati Mahavidyalaya
12th -
Maa Sharda Public School
10th -
Maa Sharda Public School