Aman Masih
Admission Specialist
New Delhi
Summary
Results-driven professional with over 6 years of diverse work experience, specializing in higher education and student recruitment for the past 3 years. Currently excelling as an Admissions Specialist at Study Group, managing application processes, stakeholder coordination, and quality audits. Strong communication skills, meticulous attention to detail, and a student-centered approach. Solid foundation in client servicing and process management from prior positions.
Overview
6
6
years of professional experience
Work History
Admissions Specialist
Study Group
11.2021 - Current
- Act as a subject matter expert and primary point of contact within the Admissions team, catering to a specific market (China NSEA), for internal stakeholders.
- Process and evaluate student applications from over 50 nationalities with efficiency. Drive continuous improvement by identifying areas for enhancement, reviewing, and updating processes and controls to maintain consistency throughout Operations.
- Provide coaching and guidance to Admissions Executives to enhance their expertise and knowledge base.
Process Associate (Expedia)
IGT Solutions Private Limited
03.2021 - 11.2021
- Manage customer service inquiries effectively.
- Address both basic and complex customer issues and complaints.
Account Manager
Midland Credit Management
08.2020 - 02.2021
- Monitor outstanding debts continuously and develop strategies to recover the owed funds.
- Negotiate payoff deadlines and establish payment plans while addressing customer inquiries and complaints and adhere to legal requirements when initiating legal proceedings.
Sr. Reservation Sales Associate
Praxis Services Pvt. Ltd.
01.2019 - 07.2020
- Handled reservations through inbound and outbound calls, as well as central reservation systems.
- Processes cancellations and modifications.
Education
High School - undefined
Sahoday Sr. Secondary School
Delhi 01.2013 - 1 2015
B.Sc. - Hotel Management and Hospitality Administration
Manav Rachna International University
01.2016 - 1 2019
Skills
Sales Force
GDS (Amadeus & Sabre)
Microsoft Office
Powerpoint
Google Docs
Excel
Hotel PMS
Additional Information
Achieved Best Quality Award, Engaged in training new recruits and management, Conducted case audits for the team and managed escalations, Fostered strong business account with stakeholders, Skilled customer service expert, Proficient in working with targets and adhering to tight deadlines
Personal Information
- Hobbies: Listening to Music, Playing Guitar, Trekking, Photography
- Date of Birth: 12/23/96
- Gender: Male
Timeline
Admissions Specialist
Study Group
11.2021 - Current
Process Associate (Expedia)
IGT Solutions Private Limited
03.2021 - 11.2021
Account Manager
Midland Credit Management
08.2020 - 02.2021
Sr. Reservation Sales Associate
Praxis Services Pvt. Ltd.
01.2019 - 07.2020
B.Sc. - Hotel Management and Hospitality Administration
Manav Rachna International University
01.2016 - 1 2019
High School - undefined
Sahoday Sr. Secondary School
01.2013 - 1 2015