Aman Mathawan

Managing projects of iOS apps and web development for multiple clients in the US. This included the following responsibilities

Planning & Governance

• Review contractual scope, update strategic plan and managing teams.
• Daily/weekly/monthly client calls, preparing dashboards and other performance oriented graphs.
• Ensure milestones are on track , publish / participate and present product status / data points during review and calls.

People Management

• Team conduct, shift mapping, appraisal, team bonding activities, build trust, upskill enabling and value creation.

Resourcing and Staffing

• Active co-ordination with Project Managers for effective resource allocation, Milestone tracking, update Project Management Plan and Project deliverables, analyse and evaluate performance.

Finance and Budgeting

• Track milestones, engage with BFM, Invoices and ensuring margins are met. Facilitate and track PO creations, facilitate invoice clearance
• Keeping check on project budgets with respect to number of resources and budgets allocated for it.

Quality Metrics

• Involved in generating the Governance & Quality assurance of reports of Projects.
• Facilitating and coordinating with HR and delivery for customer's e-CSAT
• Work closely with Technical Architects and Project Managers to understand scope of Project Deliverables on timely basis.

Worked in British Telecom for maintenance projects of Telephony, IP telephony, IP networks, EPABX , Cisco networks, broadband services etc. The employee count of around 3000 plus provided managed services to the client.

Customer Interactions

• Meetings & Reports: Preparing various reports on account level and conducting meetings with the client leadership on various aspects like meeting SLA/KPI's, revenue, resources, attrition rates, system up gradations, ramp ups/ramp downs and compliance checks.
• Chairing Bi-monthly CRM call at account level involving all the account's major stake holders, where all delivery leads / heads would present their projects details like growth, any issues, escalations, ramp ups, ramp downs, SLA's and other project metrics.
• Monthly compliance check calls with client's compliance heads and ensuring all parameters are being adhered to. Sharing complete data files , PPT's for complete checks

Contract Management

• Review various contract copies and compliance documentation. Coordinating with the legal team and ensuring the possible risks are mitigated and taken care of. Open discussion with client on expected compliance requirements in their documentation and negotiating for any unnecessary requirements.
• Reviewing all major account documents like MSA's , SOW's etc. Going through all clauses and sub clauses like performance, data protection, IP infringement, data privacy, warranties, force majeure etc. Discussing these clauses with the legal team and closing/mitigating any risks involved.

Finance

• Facilitate and track PO creation, facilitate invoice clearance and PO utilisation and tracking
• Working closely with delivery teams for budget allocations and keeping check on the resource numbers meeting the budgets

Compliance and Audits

• Checklist, documentation, proactive audits checks and follow up for audit action points closure.
• Working with project SPOC's to ensure all compliance checks are being met and in place
• Working with project compliance SPOC's and ensuring all compliance mandatory trainings, system checks, ODC parameters are being followed
• Conducting internal audits like Infosec audits and external audits like STRADA audits as per defined timelines and schedules.
• Conducting Table top activities, where all internal stakeholders like infra, legal, delivery, resourcing, H.R. and internal auditors from compliance would check and validate BCP plans.

Infrastructure support.

• Utilisation and tracking/managing of seats at different location across the globe. Providing options for new business ramp-ups with minimum cost implication.
• Managed complete set up and Accreditation of ODC's for client, which included client server imports, setting servers by coordinating with the internal tech teams, cable installations, system ordering and getting them set up as per client's requirements, getting all compliance requirements met.
• Managed complete De-accreditation of client ODC's during project Ramp downs with respect to compliance requirements
• Managing import of any client devices, servers and any other IT equipment required for various projects.
  

Diagnose and identify faults related with Avaya Networks EPABX systems namely Norstar, BCM ( Business Communication Manager ) and Avaya IP Office.

A team of around 50 worked for British Telecommunication EPABX's support projects for Business Communications Manager, Norstar and Avaya IP Office.

In depth experience working with

• Avaya IP Office Manager
• Avaya Aura Communication Manager
• Unified Manager
• Contact Center , CCR Reporting
• Programming Auto attendants, lines, extensions, hunt groups, IP phones, night groups etc.

Team Leader for Dell computers. I have handled various teams at different points of time working as a Team Leader. Have handled teams in sizes from 7 to 15 members. My prime responsibilities were:

• Providing immediate solutions related to computer applications and hardware to my team members while they were on calls.
• Taking escalations as and when required
• Maintaining record of calls taken by the team.
• Data scrubbing on various parameters such as call duration, resolution, average-handling time, first time resolution, C-Sat etc.
• Auditing calls and scoring them on various parameters defined in the audit sheet.

Took training sessions for the new batches and provided technical training related to computer hardware, computer assembling and process related training.