AMAN MATHUR
Professional In Hotel Operations And Sales
New Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service and Operational Analyst
Natwest Group
Gurgaon
12.2021 - Current
- As a customer Service and Operational Analyst, I am aligned with the organizations specialized division of complaint handling
- Analyzing complaint data to identify root causes, trends, issues and regulatory concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Manager
JW Marriott Aerocity
New Delhi
05.2018 - 11.2021
- Located near the Indira Gandhi International Airport New Delhi, the hotel has a total inventory of 511 Rooms and a total banqueting space of 28,000 Sq Ft
- Was responsible of leading the hotel PAN India business for MICE, Travel Trade and Corporate
- Responsible for negotiating contracts for yearly contracting rates with corporate s and government organizations.
- Managed accounts to retain existing relationships and grow share of business.
Sales Manager
The Leela Ambience Hotel and Residencies
Gurgaon
06.2017 - 05.2018
- Event Services
- Located on the national highway 8, The Leela Ambience Gurugram has 322 rooms with 90 residences and a total banqueting space of 30000 sq ft
- As part of the event services team, was responsible of executing end to end requirements of the customer right from processing group reservations, event requirements related to audio visual, printing, registration and licensing
- As a single point of contact was also responsible for negotiating and contracting additional requirement of the client to increase over all revenue of the event.
Assistant Manager
Radisson Blue MBD
Noida
06.2016 - 05.2017
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Designed catering packages to increase sales and customer experience.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Manager - Front Office ( Duty Manager )
The Leela Ambience Hotel and Residencies
04.2014 - 06.2016
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Management Trainee
Hotel Leela Venture Limited, The Leela Group
07.2012 - 04.2014
Education
Specialist in Hotel Oprations - Hotel Management
Leela Academy of Learning
Mumbai 04.2012 - 03.2014
B.A - Hospitality Administration
Edinburgh Napier University
07.2009 - 10.2012
Skills
Customer Service and Communication Skills
Sales and service-oriented
Project Management
Planning and Organization
Event sales
Events logistics management
Vendor and contract negotiations
Menu planning
Budgeting
Client meetings
Conference planning
Sales expertise
Timeline
Customer Service and Operational Analyst
Natwest Group
12.2021 - Current
Sales Manager
JW Marriott Aerocity
05.2018 - 11.2021
Sales Manager
The Leela Ambience Hotel and Residencies
06.2017 - 05.2018
Assistant Manager
Radisson Blue MBD
06.2016 - 05.2017
Assistant Manager - Front Office ( Duty Manager )
The Leela Ambience Hotel and Residencies
04.2014 - 06.2016
Management Trainee
Hotel Leela Venture Limited, The Leela Group
07.2012 - 04.2014
Specialist in Hotel Oprations - Hotel Management
Leela Academy of Learning
04.2012 - 03.2014
B.A - Hospitality Administration
Edinburgh Napier University
07.2009 - 10.2012