Neha Negi
Ghaziabad,UP
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
4
4
years of professional experience
Work History
Renewal Specialist
The Knot Worldwide
12.2021 - 06.2022
- Responsible for meeting or exceeding assigned sales objectives for renewal business
- Work closely with Customer Success and Support teams to stay updated with customer issues and problems which might affect renewals
- Proactively identify and increase subscription revenue in existing customer accounts by upselling
- Escalate issues as appropriate using clear documentation
- Driven by the idea that building relationships with clients is a key area of business metrics.
Renewals Account Manager
MyOperator Pvt Ltd
08.2018 - 12.2021
- Account Management of established customer base like KD Campus, Select Hotel, Barbeque Nation
- Manage outbound and inbound calls with customers regarding renewal quotes, products, pricing, programs, up/cross selling etc
- Developed and maintained positive client relationships at all levels with existing corporate accounts
- High call time with customer contacts through phone and frequent email each day
- Managing service renewals of more than 250 clients per month with a vision of achieving the maximum revenue and reducing churn % with minimum discount % for the company
- Adhere to the corporate Renewals policy and practices, and meet defined performance metrics
- Maintaining Billing Address of the client
- Presenting quotations to clients and manage them through the approval process
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management customer support, sales and finance
- Follow up for the payments
- Package update for the respective payment
- Meet quarterly objectives by Retaining existing customers within a defined account base while increasing usage levels.
Education
Post Graduate Diploma -
IILM Graduate School of Management
Bachelors of commerce (honors) - undefined
School of Open Learning, Delhi University (DU)
XII - undefined
Army School (CBSE)
X - undefined
Army School (CBSE)
Skills
Time management
Multitasking
Coordination
Task prioritization
Quality assurance
Analytical thinking
Negotiation
Discount planning
Customer Management
Accomplishments
- Best team for the month of April 2020.
- Shining star for the month of October 2021.
- Growth Booster From the month March to August 2020.
Timeline
Renewal Specialist
The Knot Worldwide
12.2021 - 06.2022
Renewals Account Manager
MyOperator Pvt Ltd
08.2018 - 12.2021
Post Graduate Diploma -
IILM Graduate School of Management
Bachelors of commerce (honors) - undefined
School of Open Learning, Delhi University (DU)
XII - undefined
Army School (CBSE)
X - undefined
Army School (CBSE)
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