AMAN PANDEY
Restaurant Supervisor
Kolkata,WB
Summary
Restaurant Supervisor managing daily dining operations, staff scheduling, and guest service recovery in high-volume service environments. Coordinates opening and closing procedures, monitors sales and revenue reports, and keeps food safety and sanitation standards on track. Improves workflow through inventory control, staff training, and faster resolution of customer complaints.
Overview
4
4
Languages
6
6
Certifications
12
12
years of professional experience
Work History
Restaurant Supervisor
BBQ Hut Restaurant
05.2022 - 07.2026
- Supervise daily restaurant operations including service flow, opening/closing, and staff coordination ensuring SOP compliance.
- Prepare and analyze daily sales and revenue reports, supporting management in meeting monthly targets.
- Develop monthly duty rosters for 10+ staff, optimizing manpower utilization and reducing overtime.
- Ensure compliance with food safety, hygiene, and sanitation standards.
- Handle customer complaints and implement service recovery actions improving guest satisfaction.
- Train and mentor service staff to maintain quality dining standards.
- Monitor inventory levels and coordinate procurement to prevent shortages.
- Implement operational improvements enhancing service efficiency and guest experience.
Customer Service Executive
Go Airlines (India) Pvt. Ltd.
05.2019 - 03.2022
- Managed passenger check-in, boarding, and gate coordination for domestic flights.
- Maintained flight schedules, passenger manifests, and operational reports.
- Ensured smooth passenger flow and on-time departures.
- Resolved baggage issues, flight disruptions, and passenger escalations.
- Verified travel documents and issued boarding passes per aviation regulations.
- Coordinated with airport authorities and ground crew for aircraft turnaround.
- Handled cash transactions, documentation, and administrative tasks.
- Assisted passengers with special needs ensuring safety compliance.
Receptionist & Customer Service Executive
Monotel Hotels
08.2014 - 05.2019
- Managed front desk operations including guest check-in, check-out, and reservation coordination.
- Handled guest inquiries, complaints, and service requests to maintain high satisfaction ratings.
- Ensured professional hospitality standards and customer engagement.
- Coordinated with housekeeping and F&B departments for seamless guest experience.
- Maintained billing records, payment transactions, and daily occupancy reports.
Education
Certification - Professional Airport Management & Customer Care (PAMCC)
Aptech Aviation Academy
Kolkata, India01-2019
Higher Secondary (12th Grade) - undefined
Mahamada Inter College
Siwan, India01-2014
Secondary School (10th Grade) - undefined
Mahamada High School
Siwan, India01-2012
Skills
SOP compliance
Quality assurance
Food safety compliance
Revenue reporting
Inventory control
Staff supervision
Training & coaching
Duty roster preparation
Guest relations
Complaint resolution
P&L management
Labor cost control
Budget forecasting
Food cost analysis
Menu engineering
Supplier negotiation
Departure control systems
Airline reservation systems
Airport security procedures
Irregular operations management
Terminal passenger flow planning
Certification
DGCA Category 9 - Passenger Handling Staff
Timeline
Restaurant Supervisor
BBQ Hut Restaurant
05.2022 - 07.2026
Customer Service Executive
Go Airlines (India) Pvt. Ltd.
05.2019 - 03.2022
Receptionist & Customer Service Executive
Monotel Hotels
08.2014 - 05.2019
Secondary School (10th Grade) - undefined
Mahamada High School
Higher Secondary (12th Grade) - undefined
Mahamada Inter College
Certification - Professional Airport Management & Customer Care (PAMCC)
Aptech Aviation Academy