AMAN PATHAK
Mumbai,MH
Summary
Proven leader in operations management, adept at performance monitoring and staff supervision, significantly enhancing team productivity and customer satisfaction at DOLPHIN COURIER AND CARGO SERVICES. Excelled in task delegation and time management, fostering strong supplier relationships and ensuring operational excellence. Demonstrates exceptional team leadership and problem-solving skills, driving operational success.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
DOLFHIN COURIER AND CARGO SERVICES
Mumbai
07.2020 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction through timely resolution of client queries and prompt assistance.
- Ensure timely delivery and resolve issue
- Hiring delivery boy and manage team.
Service Supervisor
Excel Service Station
Mumbai
03.2017 - 08.2019
- Handled customer complaints and inquiries.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Supervisor of Factory Operations
Shalimaar Garments
Mumbai
07.2012 - 11.2015
Education
Bachelor of Science -
B.R.AMBEDKAR UNIVERSITY
AGRA08.2008
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team leadership
- Time management
- Transportation
- Customer satisfaction
- Supplier Relationship management
Timeline
Operations Supervisor
DOLFHIN COURIER AND CARGO SERVICES
07.2020 - Current
Service Supervisor
Excel Service Station
03.2017 - 08.2019
Supervisor of Factory Operations
Shalimaar Garments
07.2012 - 11.2015
Bachelor of Science -
B.R.AMBEDKAR UNIVERSITY