Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Exposures
Timeline
Generic

Aman Prateek

Hyderabad

Summary

Results-driven Senior Engineer at AVAYA with expertise in VoIP solutions and network troubleshooting. Proven ability to optimize backend data management and lead teams effectively. Skilled in Java programming and root cause analysis, achieving a 20% reduction in troubleshooting time through innovative network designs. Committed to delivering high-quality communication systems.

Overview

5
5
years of professional experience

Work History

Senior Engineer

AVAYA
Hyderabad
01.2022 - Current
  • In this hybrid role, I also undertake responsibilities as an Advanced Diagnostics Engineer, providing and maintaining VoIP-based solutions, including inbound, outbound, and recording systems.
  • Work extensively with core platforms and tools, including Java, Shell Scripting, Apache Kafka, Apache Ignite, and Apache Tomcat, to support enterprise-grade communication systems.
  • Manage and optimize backend data with PostgreSQL, MySQL, and MSSQL databases.
  • Work on APIs exposed by systems like REST and SOAP.
  • Debugged, implemented, and maintained VoIP solutions, encompassing inbound, outbound, and recording systems.
  • Debug SIP, H.323, and VOIP protocols.
  • Debugged and built VoiceXML and CCXML applications per industry RFC standards.
  • Leveraged Automated Speech Recognition (ASR) and Text-to-Speech (TTS) technologies with Microsoft NLP services.
  • Operated within Red Hat Enterprise Linux, adhering to secure cryptographic protocols.
  • Troubleshot client-reported issues, conducting thorough root cause analyses and resolutions.
  • Analyzed codebases to implement hotfixes and backport bug fixes across various product versions.
  • Led a team of 5 to 6 members through daily stand-ups and mentorship for junior engineers.
  • Provided break-fix support while identifying potential bugs in existing systems.

Intern

BSNL - Bharat Sanchar Nigam Limited
Hyderabad
06.2020 - 07.2020
  • Designed campus area network using Virtual Local Area Network (VLAN) with physical network.
  • Implemented physical security protocols and connectivity of Internet.
  • Integrated wired and wireless connections of Internet with campus network, providing safe connectivity to 800+ students.
  • Developed visual simulations of network behavior & topologies on Cisco Packet Tracer, resulting in a 20% reduction in time spent troubleshooting.

Education

Bachelor of Technology (BTech) - Electronics and Communication Engineering

VELLORE INSTITUTE OF TECHNOLOGY
Chennai, Tamil Nadu
09.2021

Skills

  • JAVA
  • SIP
  • Network troubleshooting
  • Shell scripting
  • Java programming
  • Database management
  • VoIP solutions
  • Root cause analysis
  • Management skills
  • Azure
  • WireShark
  • Digital signal processing
  • Tableau
  • 100 WPM

Hobbies and Interests

  • Mixed martial arts
  • Cooking
  • Swimming

Exposures

GENESYS, Hyderabad, Telangana, Genesys Cloud CX Contact Centre applications which include customer self-service applications, Voice services, Inbound routing, and Outbound campaigns. Unified communications which include setting-up/integrating call routes with IVR, etc.

Timeline

Senior Engineer

AVAYA
01.2022 - Current

Intern

BSNL - Bharat Sanchar Nigam Limited
06.2020 - 07.2020

Bachelor of Technology (BTech) - Electronics and Communication Engineering

VELLORE INSTITUTE OF TECHNOLOGY

Similar Profiles

CREATE PROFILE
Aman Prateek