Aman Rai
Varanasi
Summary
Dynamic Hotel Manager and Sales Executive with a proven track record at Hotel Lime Tree and AKC Logistics Solution LLP. Excelled in guest services management and strategic planning, enhancing operational efficiency and revenue growth. Skilled in team leadership and customer satisfaction, adept at fostering guest accommodations and sales.
Overview
4
4
years of professional experience
Work History
Hotel Manager
Hotel Lime Tree
New Delhi
01.2024 - 11.2024
- Organized staff schedules, balancing workload and operational needs.
- Handled guest complaints and offered complimentary services for hardship cases.
- Resolved conflicts between staff members or guests when necessary.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
Sales Executive
AKC Logistics Solution LLP
New Delhi
03.2021 - 12.2023
Identify streams for revenue growth and develop marketing plans to determine customer needs.
Prepare a price quotation, and attend the price negotiation meeting.
Monitor payment transactions with customers.
Interact with clients regarding freight rates and service aspects.
Customer satisfaction review.
Coordinate with customer service, documentation, and the operations department.
Maintain the rate matrix, computation, and updating.
Prepare MIS Report and update the same.
Education
BBA - Logistics And Supply Chain Management
Galgotia University
Greater NoidaSkills
- Office and staff streamlining
- Guest accommodations
- Strategic planning and analysis
- Guest services management
- Revenue generation
- Front office staff
- Cash handling
- Telephone etiquette
- Sales
- Property management
- Transportation
- Freight forwarding
- Sales strategy development
- Relationship building
- Business development
- Sales reporting
- Team collaboration
- Lead generation
- Networking skills
- Cold calling
- Strategic planning
- Customer feedback
- Transportation management
- Vendor relationship management
- Fleet dispatch
- Freight cost reporting
OM Logistics LTD.
- As a customer executive i learned to communicate with vendor & client. It also helped me to be patient and resolve any type of issue related with customer.
- Keeping a record of the customers and providing detailed information to customers.
- As an intern i learned to work under manager and sales associates.
- Attending meeting and events to observe and learn.
- Learning about vendors and clients necessities.
Timeline
Hotel Manager
Hotel Lime Tree
01.2024 - 11.2024
Sales Executive
AKC Logistics Solution LLP
03.2021 - 12.2023
BBA - Logistics And Supply Chain Management
Galgotia University
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