AMAN RAY
Bhubaneswar
Summary
My background as a Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings [2021]-year background maintaining customer satisfaction and contributing to company success. After That in year [2022 ] as a Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
1
1
year of professional experience
5
5
Certifications
4
4
Languages
Work History
Manager
R.K. FOODS
Jatni, Bhubaneshwar
02.2022 - 03.2023
- Worked as cafe manager in R.K.Foods.
- Where my role as a manager was to Monitored deliveries to ensure accuracies
- Maintained professional relationships with vendors
- Reduce variable cost by 7% through tighter controls on overtime expenditures and inventory waste.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Customer care executive
Vaco binary semantics LLP
09.2021 - 01.2022
- Worked as a customer care executive in Gpay process in vv team (video verification team ) under google india external force india.
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Manage over 50 customer calls per day.
Education
BBA - Human Resources Management, Marketing .
ASBM (asian School of Business Management)
Bhubaneswar 08.2016 - 08.2019
Undergraduation -
Kendriya Vidyalaya Khurdha Road
Jatni 03.2014 - 03.2016
Skills
Problem solvingProject management skillsCustomer service
Team work
Organizational Management
Virtual Assistance
Phone Etiquette
Policies and procedures
Verbal and written communication
Contract Management
Certification
Fundamentals of digital marketing under google digital.
Timeline
Manager
R.K. FOODS
02.2022 - 03.2023
Customer care executive
Vaco binary semantics LLP
09.2021 - 01.2022
Certificate for donation of blood at marwari yuva munch Blood camp
08-2019
BBA - Human Resources Management, Marketing .
ASBM (asian School of Business Management)
08.2016 - 08.2019
Undergraduation -
Kendriya Vidyalaya Khurdha Road
03.2014 - 03.2016