Aman Ray

Operations Specialist.| Lifestyle Brand Startup

In my role at a lifestyle brand startup, I managed diverse responsibilities, including:

Customer Support: Addressed inquiries and ensured excellent customer experiences.

Production Management: Supervised production to maintain quality and meet deadlines.

Procurement: Sourced materials, negotiated with vendors, and optimized costs.

Operations: Managed inventory, logistics, and supported daily business activities.

Versatility: Adapted to various tasks and challenges in a fast-paced startup environment.

This experience sharpened my problem-solving, multitasking, and operational skills, contributing to the growth of a dynamic brand.

• I oversaw all customer interactions as an upper-level management customer service representative for Urban Company.
• I had to manage and create strategies for relationship building and strive to give each customer a consistent, positive experience.
• I interacted with customers via live chat, email, and phone.