AMAN SAVLA
Mumbai,MH
Summary
Detail-oriented professional skilled in account management and data insights. Known for enhancing client relationships and improving retention rates through tailored solutions and exceptional service.
Overview
5
5
years of professional experience
Work History
Assistant Sales Supervisor
The Home Depot Inc
Vancouver
02.2025 - 08.2025
- Elevated customer satisfaction through exceptional service, prompt resolution of concerns, and a welcoming store environment.
- Cultivated customer loyalty through personalized engagement and relationship-building.
- Created welcoming atmosphere for customers to engage existing, new, and potential customers.
- Executed stock rotation and shelf maintenance to optimize product accessibility and improve store aesthetics.
Assistant Store Manager
Dollar Tree
Maple Ridge
11.2024 - 08.2025
- Resolved customer challenges with tailored products and services, enhancing overall satisfaction.
- Engaged customers to strengthen loyalty and improve shopping experience.
- Designed merchandise layouts that enhanced sales floor presentation and customer engagement.
- Processed point-of-sale transactions accurately, ensuring high satisfaction levels.
Client Service Representative
Esso
Toronto
01.2023 - 09.2024
- Handled 100+ incoming calls, emails, and faxes daily to address client inquiries and resolve issues, boosting client satisfaction.
- Delivered excellent customer service by actively listening to client needs and providing tailored solutions that improved client experience.
- Enhanced client retention rates through exceptional after-sales support and proactive follow-up calls.
- Maintained compliance with safety regulations, ensuring a secure and efficient service environment.
Assistant to Client Relationship Manager
Parmar Sava & Co
MUMBAI
12.2020 - 07.2022
- Coordinated communication among internal teams to optimize client service delivery.
- Managed client account processes for efficient service execution.
- Documented client interactions to maintain accurate account management and reporting.
- Conducted financial analyses to inform client strategies and support decision-making.
Education
POST GRADUTAION - GLOBAL BUSINESS MANAGEMENT
Fleming College
Peterborough, ON10-2024
MASTERS - Commerce
MUMBAI UNIVERSITY
MUMBAI, MAHARASHTRA09-2022
BACHELOR'S - Commerce
HR COLLEGE OF COMMERCE AND ECONOMICS
MUMBAI, MAHARASHTRA06-2020
Skills
- CRM software proficiency
- Microsoft Office Suite expertise
- Team leadership
- Effective communication
- Customer service excellence
- Client relationship management
- Customer retention strategies
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Timeline
Assistant Sales Supervisor
The Home Depot Inc
02.2025 - 08.2025
Assistant Store Manager
Dollar Tree
11.2024 - 08.2025
Client Service Representative
Esso
01.2023 - 09.2024
Assistant to Client Relationship Manager
Parmar Sava & Co
12.2020 - 07.2022
POST GRADUTAION - GLOBAL BUSINESS MANAGEMENT
Fleming College
MASTERS - Commerce
MUMBAI UNIVERSITY
BACHELOR'S - Commerce
HR COLLEGE OF COMMERCE AND ECONOMICS