Aman Seth
Chief Operation Officer
Faridabad,HR
Summary
Experienced Chief Operating Officer with 22 years in political campaigns, call centers, retail, telecom, and hospitality. Proven expertise in strategic planning, change management, P&L oversight, and operational excellence. Skilled at building high-performing teams, driving business transformation, and leveraging technology for data-driven decisions. Strong in stakeholder engagement and talent development. Ready to lead organizations through growth and complex challenges.
Overview
25
25
years of professional experience
3
3
Languages
Work History
Chief Operating Officer
DesignBoxed Innovation Pvt Ltd
05.2021 - Current
- Directed daily operations for multiple departments, ensuring timely project delivery and workflow efficiency.
- Led organizational strategy, P&L management, and execution of political campaigns.
- Managed client relationships and full budget control to guarantee project success.
- Established and managed call center operations: setup, staffing, training, quality, and analytics for campaign support.
- Oversaw all HR functions—talent acquisition, training, compliance, and performance management—for team development and operational excellence.
- Directed marketing and communications for digital, print, and field campaigns to drive visibility.
- Supervised IT operations, infrastructure (AWS/cloud), data security, and dashboard analytics for strategic insights.
- Controlled all financial and administrative processes: budgeting, vendor payments, reimbursements, and organizational support.
Assistant Vice President
Oyo Rooms
08.2018 - 04.2021
- Managed end-to-end training for Sales, Operations, Customer Service, Transformation, Hospitality, and call centers across India and Europe.
- Led multilingual content development and delivered training to 16,000+ employees.
- Increased revenue and customer satisfaction by aligning training to business goals.
- Held P&L ownership for international training; ensured cost-effective delivery.
- Implemented audit frameworks, governance models, and quality assurance systems.
- Fostered a zero-defect culture through rigorous controls and process improvements.
General Manager
Lava Mobiles
12.2017 - 07.2018
- Built capabilities for 12,000 sales and service staff.
- Managed assessment and development centers.
- Led in-house content creation.
- Oversaw training budgets and ensured strong ROI.
Deputy General Manager
Samsung Mobiles
06.2012 - 11.2017
- Led retail training for 42,000 staff across India.
- Designed and implemented integrated content and training management systems.
- Managed agency partners, ensured instructor competence, and monitored performance.
- Oversaw a ₹27Cr annual budget; maximized training effectiveness and ROI.
- Directed audits and quality reviews to continually improve customer experience.
National Training Manager
Future Group
09.2008 - 06.2012
- Implemented continuous improvement strategies in response to feedback from employees and management alike.
- Monitored industry trends in professional development, ensuring that curriculum remained current and relevant at all times.
- Championed a culture of continuous learning throughout the organization by promoting curiosity, exploration, and skill development among all employees.
- Developed innovative e-learning courses for remote employees, increasing accessibility and knowledge retention.
Manager - Training and Quality
Vodafone
06.2005 - 09.2008
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Fostered a culture of accountability and ownership by setting clear expectations for performance and providing regular feedback on progress.
- Evaluated training program effectiveness using metrics such as learner feedback, knowledge assessments, and skill application tests.
- Aligned staff competencies with organizational objectives by updating job descriptions and role expectations regularly.
- Achieved operational excellence by consistently monitoring and improving quality processes.
Process Trainer
Vertex India Pvt Ltd
11.2000 - 06.2005
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
- Collaborated with cross-functional teams for seamless integration of new processes and systems.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
Education
Bachelor of Arts -
Punjab University
04-2000
Skills
Strategic planning and execution
Accomplishments
- Led the end-to-end execution of major political campaigns, consistently achieving 100% targets and driving high voter engagement through strategic operations and cross-functional leadership.
- Established and managed high-capacity call centers (up to 400 seats), overseeing recruitment, multilingual training, quality systems, and analytics to enable research-driven campaigns and service excellence across India and Europe.
- Directed and optimized operations across HR, IT, finance, marketing, client relations, and administration—ensuring seamless collaboration, high performance, and sustainable business growth.
- Managed full P&L responsibilities, delivering significant cost efficiencies and maintaining top-tier service and operational quality under strict budget control.
- Developed and implemented advanced analytics dashboards and real-time reporting tools, enabling rapid business insights and data-driven decision-making.
- Designed and delivered comprehensive training programs, upskilling over 16,000 employees in multiple languages, which directly boosted capability, revenue, and customer satisfaction.
- Led digital transformation initiatives: integrated AWS/cloud infrastructure, elevated data security standards, and modernized IT asset management to support long-term growth.
- Instituted robust audit, governance, and quality control frameworks, reducing errors and cementing a culture of continuous improvement.
- Built and mentored high-performance teams, ensuring effective succession planning, capability building, and organizational excellence.
- Cultivated key client and stakeholder partnerships, driving recurring business and contributing to long-term success in diverse sectors (political campaigns, telecom, hospitality, retail, call centers).
Reading, Biking, Learning New Technologies,Mentoring and Coaching
- Reading: Committed to lifelong learning by regularly listening business literature, leadership books, and industry publications—staying updated on trends and innovative management practices to inform strategic decisions.
- Learning New Technologies: Passionate about exploring advancing technologies, digital tools, and data analytics to drive operational efficiency, business transformation, and a culture of innovation across the organization.
- Mentoring and Coaching: Actively mentor emerging leaders and coach cross-functional teams, fostering capability building and nurturing the next generation of high-performance talent within and beyond the company.
Timeline
Chief Operating Officer
DesignBoxed Innovation Pvt Ltd
05.2021 - Current
Assistant Vice President
Oyo Rooms
08.2018 - 04.2021
General Manager
Lava Mobiles
12.2017 - 07.2018
Deputy General Manager
Samsung Mobiles
06.2012 - 11.2017
National Training Manager
Future Group
09.2008 - 06.2012
Manager - Training and Quality
Vodafone
06.2005 - 09.2008
Process Trainer
Vertex India Pvt Ltd
11.2000 - 06.2005
Bachelor of Arts -
Punjab University