Aman Seth

Experienced Chief Operating Officer with 22 years in political campaigns, call centers, retail, telecom, and hospitality. Proven expertise in strategic planning, change management, P&L oversight, and operational excellence. Skilled at building high-performing teams, driving business transformation, and leveraging technology for data-driven decisions. Strong in stakeholder engagement and talent development. Ready to lead organizations through growth and complex challenges.

• Led the end-to-end execution of major political campaigns, consistently achieving 100% targets and driving high voter engagement through strategic operations and cross-functional leadership.
• Established and managed high-capacity call centers (up to 400 seats), overseeing recruitment, multilingual training, quality systems, and analytics to enable research-driven campaigns and service excellence across India and Europe.
• Directed and optimized operations across HR, IT, finance, marketing, client relations, and administration—ensuring seamless collaboration, high performance, and sustainable business growth.
• Managed full P&L responsibilities, delivering significant cost efficiencies and maintaining top-tier service and operational quality under strict budget control.
• Developed and implemented advanced analytics dashboards and real-time reporting tools, enabling rapid business insights and data-driven decision-making.
• Designed and delivered comprehensive training programs, upskilling over 16,000 employees in multiple languages, which directly boosted capability, revenue, and customer satisfaction.
• Led digital transformation initiatives: integrated AWS/cloud infrastructure, elevated data security standards, and modernized IT asset management to support long-term growth.
• Instituted robust audit, governance, and quality control frameworks, reducing errors and cementing a culture of continuous improvement.
• Built and mentored high-performance teams, ensuring effective succession planning, capability building, and organizational excellence.
• Cultivated key client and stakeholder partnerships, driving recurring business and contributing to long-term success in diverse sectors (political campaigns, telecom, hospitality, retail, call centers).

• Reading: Committed to lifelong learning by regularly listening business literature, leadership books, and industry publications—staying updated on trends and innovative management practices to inform strategic decisions.
• Learning New Technologies: Passionate about exploring advancing technologies, digital tools, and data analytics to drive operational efficiency, business transformation, and a culture of innovation across the organization.
• Mentoring and Coaching: Actively mentor emerging leaders and coach cross-functional teams, fostering capability building and nurturing the next generation of high-performance talent within and beyond the company.