Summary
Overview
Work History
Education
Skills
Profiledetails - Keyskills
Personal Information
Languages
Disclaimer
Timeline
Work Availability
Work Preference
Quote
Languages
Websites
Interests
Hi, I’m

Aman Sharief

Hyderabad
Aman Sharief

Summary

With nearly 17+ years of diverse experience in sales, technical support, customer service, procurement operations & Content Moderation Operations, I have cultivated a strong track record of leadership and success in dynamic, fast-paced environments. My career began in 2005 as a Sales Executive for a UK client at 24/7, where I quickly advanced to roles in technical support and customer service for a US client. Over seven years, I progressed from an associate to a Subject Matter Expert (SME) and eventually to a Team Lead, demonstrating my adaptability and dedication.

In 2013, I transitioned into procurement, joining Procurian as a Senior Associate. There, I specialized as a Hard Goods Buyer for a major US client and later took on leadership roles, including heading the Global Data Management and Reporting (GDMR) team and overseeing buying centers for prominent clients such as Whirlpool, Hertz, Timken Steel, Corelogic, and Harley-Davidson.

Currently, I manage a robust team of 250 FTEs for a major social media account, where my leadership and strategic direction have been key to driving operational success. My career reflects a consistent ability to excel across industries, lead high-performing teams, and deliver exceptional results. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
years of professional experience

Work History

Accenture Solutions Pvt Ltd
Hyderabad

Operations Manager
06.2018 - Current

Job overview

Managed robust team of 250 FTEs for major social media account, utilizing leadership and strategic direction to drive operational success.

  • Developed key performance indicators to measure effectiveness of operational processes.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Addressed customer concerns with suitable solutions.
  • Collaborated with team leaders on quality audits.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Built strong operational teams to meet process and production demands.

Accenture Solutions Pvt Ltd
Hyderabad

Procurement Buying Center Team Lead
05.2013 - 05.2018

Job overview

  • In 2013, joined Procurian as a Senior Associate to transition into procurement. Specialized in Hard Goods Buying for a major US client while also assuming leadership positions like leading the Global Data Management and Reporting (GDMR) team and managing buying centers for renowned clients - Whirlpool, Hertz, Timken Steel, Corelogic, and Harley-Davidson.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Provided support to junior staff during peak periods of workloads.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

24/7 Customer Pvt. Ltd

Operations Team Leader
05.2005 - 06.2012

Job overview

  • Effectively oversaw the productivity and achievements of a group comprising of 12-15 individuals.
  • Evaluated individual contributions for alignment with desired outcomes
  • Provided mentoring and coaching
  • Submitted yearly appraisal data for reporting employees
  • Successfully resolved complex customer inquiries regarding business needs through handling escalated calls.
  • Assisted in the training and onboarding process for new hires, ensuring a smooth transition and successful completion of their On Job Training (OJT) and Induction.
  • Implemented training and action plans to accomplish targets successfully.
  • Utilized innovative approaches in developing training programs that resulted in increased productivity.

Education

Anwar-Ul-Uloom Degree College

B.Sc Computer Science
01.2006

University Overview

St. John’s Church Junior College

INTER
01.2002

University Overview

Railway Colony High School

S.S.C
01.1999

University Overview

Skills

  • International Process handling
  • People Management
  • New Hire Interaction
  • Process Enhancement
  • Workflow Optimization
  • Performance monitoring
  • Customer Service
  • Process Improvement
  • Data Analysis
  • Business Planning
  • Stakeholder Relations
  • Business and Operations Management
  • Performance Management

Profiledetails - Keyskills

Profiledetails - Keyskills

International Process handling, People Management, New Hire Interaction, Process Enhancement, Hiring and Recruitment, Performance Appraisals, Analytics, Client Billing and capacity management.

Personal Information

Personal Information
  • Passport Number: X6020521
  • Date of Birth: 09/12/83
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

Languages
  • English
  • Hindi
  • Telugu
  • Arabic
  • Urdu

Disclaimer

Disclaimer

I hereby declare that the above-mentioned information is true and correct to the best of my knowledge and belief.

Timeline

Operations Manager
Accenture Solutions Pvt Ltd
06.2018 - Current
Procurement Buying Center Team Lead
Accenture Solutions Pvt Ltd
05.2013 - 05.2018
Operations Team Leader
24/7 Customer Pvt. Ltd
05.2005 - 06.2012
Anwar-Ul-Uloom Degree College
B.Sc Computer Science
St. John’s Church Junior College
INTER
Railway Colony High School
S.S.C
Availability
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Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsCareer advancement4-day work weekFlexible work hoursStock Options / Equity / Profit SharingPersonal development programs

Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Languages

Urdu
Native language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2

Interests

Cricket

Movies

Aman Sharief