Aman Sharma
New Delhi
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
7
7
years of professional experience
Work History
General Manager
The cowboy rodeo
Chandigarh
09.2023 - 04.2024
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager of Operations
AMT HOSPITALITY LLP
Zirakpur Punjab
01.2022 - 08.2023
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Coordinated with other departments to ensure successful delivery of services.
- Provided strategic direction to staff members in order to maximize productivity.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Recruited, hired, and trained new staff members according to organizational standards.
- Identified cost savings initiatives that could be implemented across all departments.
- Negotiated contracts with vendors for goods or services needed by the organization.
Manager
Cafe nirvana
Panchkula Haryana
11.2019 - 01.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
Supervisor of Operations
SAANJHA CHULHA
Chandigarh
03.2017 - 10.2019
- Resolved customer complaints or answered customers' questions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
Master of Arts -
Monard University
Uttar Pardesh 03.2013
Secondary Education - Commerce
S.D PUBLIC SCHOOL
Chandigarh01-2010
Skills
- Inventory Management
- KPI Tracking
- Department Oversight
- Customer Service Management
- Administrative Management
- Cost Control
Languages
English
Intermediate
B1
Punjabi
Intermediate
B1
Hindi
Intermediate
B1
Timeline
General Manager
The cowboy rodeo
09.2023 - 04.2024
General Manager of Operations
AMT HOSPITALITY LLP
01.2022 - 08.2023
Manager
Cafe nirvana
11.2019 - 01.2022
Supervisor of Operations
SAANJHA CHULHA
03.2017 - 10.2019
Master of Arts -
Monard University
Secondary Education - Commerce
S.D PUBLIC SCHOOL