Aman Sharma

• Driving comprehensive network development for partners and corporations across the country
• Strengthened network connections to improve engagement
• Directed operational activities of the network team to achieve superior results.
• Managed AHC pre-employment and PPMC commercial operations within the company

• Heading operations of North & West Delhi with experienced doctors and lab departments.
• New HLM and collection center setup and coordination.
• Responsible for generating revenue through Walk-ins, Home Collections, Camps, Corporate Tie-ups, and Clients.
• Review weekly operational tasks related to TAT, inventory supply, and consumption.
• Conducting training of people for skill set of technical staff, performance evaluation, and KPI setting.
• Plan and implement strategic, operational, purchasing, or maintenance plan.
• Accountable in maintaining process TAT of all departments as per SOP.
• Instrumental in resolving lab sections, sales team, and customer care department queries.

• Directed personnel in northern and eastern regions of India
• New HLM and collection center setup and coordination.
• Outsource/TSO - Ensure dispatch of outsource samples to contracted labs.
• Oversee the logistics activities of all day-to-day sample dispatch of North and East India.
• Demonstrate experience in human error analysis and prevention.
• Responsible for lab operations tasks related to TAT and inventory.
• Provide support to the lab departments for releasing the report under TAT.
• Instrumental in resolving lab sections, sales team, and customer care department queries.
• Implemented solutions to prevent complaints
• Facilitated onboarding processes ensuring proper education for new staff.
• Engaged consistently with HR to discuss recruitment strategies and performance metrics.
• Monitor team performance on accessioning samples under TAT, following and maintaining all documents as per the requirements of NABL and CAP guidelines.
• Works with department staff to ensure all grants are well-managed financially and expenditures are on track.
• Initiated internal audits to ensure cleanliness and a safe workplace.
• Develops client relationship management.
• Improved accessioning TAT from 3 hours to 30 minutes within 3 month of my joining

• Managed diagnostic accessioning centers and set up new HLMs and collection centers across India. Collaborated with operations for logistics efficiency, developed billing processes for partner labs, and maintained TAT and inventory. Oversaw agreements, reconciled invoices, supported lab policies, improved team efficiency, and managed dispatch and staffing. Conducted training, expanded branded collection centers, and led NABL/CAP quality audits, increasing operating margins with strategic outsourcing.

Ensured timely accessioning of samples, including drug tests, and minimized variance. Led training and quality for phlebotomists, managed dispatches to partner labs, oversaw daily operations, staffing, and training. Acted as PCS In-Charge and was recognized with Best Executive Phlebotomist (2009) and Best TSO Accessioner (2013) awards by Quest Diagnostics India.

• Ensured timely accessioning of samples, including drug tests, and minimized variance.
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