AMAN SHARMA
Noida
Summary
3.75 years of experience as System Engineer (Software Developer) professional to build Industrial standard applications in Information technology. Proficient Experience in Machine Learning, Python, SQL Server, Power BI. Experience in Data Science, Data Analysis, ETL (Extract, Transform, Load). Microsoft Certified Azure Fundamentals (AZ-900). TCS Certified AI_Beginner_Foundation, Agile for Beginners, Python-3 Programming and Become a Data analyst.
Overview
4
4
years of professional experience
Work History
EASI (Ticket Analysis Tool)
TATA CONSULTANCY SERVICES
04.2021 - Current
- Engineered a powerful Ticket Analysis Tool utilizing advanced machine learning techniques to enhance ticket management processes; achieved a35% increase in ticket resolution efficiency and reduced escalations by20%
- Thoroughly understand and gather requirements up to90% from stakeholders, enabling the development of end-to-end application workflows
- Utilize advanced machine learning techniques, such as the Distill Bert algorithm, to create a predictive model that accurately categorizes and analyzes the98% of ticket data
- Design automated scripting to handle ticket data dumps, reducing the need for manual intervention by70 % and improving efficiency by65 %
- Simplified data visualization capabilities by integrating Power BI into the Ticket Analysis Tool, enabling users to visualize and analyze ticket data in real-time, resulting in a30% increase in issue resolution
HOTEL MANAGEMENT SYSTEM
NOVAC TECHNOLOGY SOLUTIONS
11.2020 - 03.2021
- Analyzed the development and implementation of a centralized Hotel Management System, enabling seamless handling of room reservations, staff management, and essential hotel tasks; resulting in a20% reduction in overall operational costs.
- Collaborate closely with clients to gather the more than60% and comprehensively understand specific needs and expectations
- Collaborated with the Project Lead to strategize and execute an ensuring flawless functionality, unmatched reliability, and robust security measures; resulting in a25% reduction in critical defects identified during user acceptance testing
- Developed web module interconnectivity by leveraging ASP.net, ensuring seamless data flow and real-time communication; reduced system response time by40% and enhanced user experience
- Revamped webpage aesthetics and user experience using C# and HTML5, adhering to Responsive Web Design (RWD) principles; increased customer engagement by50% and generated a40% uplift in e-commerce sales
- Revamped webpage using C# and HTML5, employing Responsive Web Design (RWD) principles; achieved40% increase in user engagement and reduced bounce rate by25%
Education
Bachelor of Science - Computer Science and Engineering
Dr. A.P.J. Abdul Kalam Technical University
Hindustan College Of Science And Technology09-2020
INTERMEDIATE - Science (Physics, Chemistry and Mathematics)
Central Board of Secondary Education
04-2015
Skills
- SQL Query (SQL Server, MySQL), PL/SQL
- Python (Pandas, NumPy, SciPy, MatPlotLib)
- Microsoft Power BI
- Excel (VLookup, Conditional Formatting, Pivot Tables)
- Microsoft Azure (Data Modeling, Data Mining, Azure Data Warehouse)
- Machine learning, Distill Bert
- Tableau
- Predictive Analytics, Data visualization, Statistics
- Soft Skills (Problem Solving, Requirement Gathering, Decision Making, Continuous Learning, Analytical)
Timeline
EASI (Ticket Analysis Tool)
TATA CONSULTANCY SERVICES
04.2021 - Current
HOTEL MANAGEMENT SYSTEM
NOVAC TECHNOLOGY SOLUTIONS
11.2020 - 03.2021
Bachelor of Science - Computer Science and Engineering
Dr. A.P.J. Abdul Kalam Technical University
INTERMEDIATE - Science (Physics, Chemistry and Mathematics)
Central Board of Secondary Education
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