AMAN SHARMA
Gurgaon
Summary
Ambitious Quality Analyst with track record of leadership by being positive, collaborative, and detail-focused individual with strong foundation in quality analysis principles and keen eye for identifying process improvements. Dedicated to contributing to team success and enhancing product quality through rigorous testing and insightful feedback.
Overview
4
4
years of professional experience
Work History
Quality Assurance Analyst
Teleperformance
07.2023 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Performed regular audits to evaluate vendor performance and ensure quality compliance.
- Drove impactful root cause analysis efforts that resulted in a notable decrease in recurring defects.
Senior Executive
Concentrix
02.2023 - 07.2023
- A Small but delightful experience to work with one of the best electronic manufacturer in the market.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Streamlined chat support processes for increased efficiency and reduced response time.
- Collaborated with team members to improve overall performance, sharing best practices and addressing challenges together.
- Reason for leaving: Medical & Personal Reason
Senior Executive
Startek Pvt. Ltd (Aegis)
08.2021 - 02.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers escalation's through email channel.
- Handled full time email's escalations with utmost dedication and work efficiency with no time bar.
- Achievement of giving the best output to the clients within couple of months and being awarded eight time's as the best performer.
- Good Communication skills, better adaptability to the working environment.
- Reason of leaving: Seeking better opportunities
Education
Digital Marketing -
St. Andrews institute of technology and management
GurgaonCCC -
Sharp Academy
JodhpurTally -
Sharp Academy
JodhpurBachelor of business administration -
St. Andrews institute of technology and management
GurgaonSkills
- Quality assurance
- Root cause analysis
- Quality compliance
- Team collaboration
- Time management
Additional Information
Managed a successful project to improve AI's customer interaction capabilities by simulating real-world customer scenarios and challenges
Timeline
Quality Assurance Analyst
Teleperformance
07.2023 - Current
Senior Executive
Concentrix
02.2023 - 07.2023
Senior Executive
Startek Pvt. Ltd (Aegis)
08.2021 - 02.2023
Digital Marketing -
St. Andrews institute of technology and management
CCC -
Sharp Academy
Tally -
Sharp Academy
Bachelor of business administration -
St. Andrews institute of technology and management
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