Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aman Sharma

Jammu

Summary

Skilled Application Support Engineer with expertise in 24x7 production support, error analysis, and SQL data reporting. Proficient in using ServiceNow and In-House tools to manage and resolve incidents/request tickets within SLA. Known for a professional demeanor and the ability to thrive in fast-paced corporate environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Associate

COGNIZANT
PUNE
06.2022 - Current
  • Provided L2 application support by troubleshooting SQL-related issues, analyzing logs, and resolving database
    performance bottlenecks.
  • Monitored daily batch jobs, scheduled processes, ensured timely resolution of incidents ,data request and contributed to SOP improvements and support documentation.
  • Supervised and mentored a Level 1 support team of more than 5 members, ensuring efficient issue resolution.
  • Ensured timely resolution of support tickets within SLA, maintaining a high level of customer satisfaction.
  • Worked with cross-application developers, clients, and business partner stakeholders to resolve issues on a day-to-day basis within SLA

Education

Bachelor of Engineering Technology - Computer Science

Ramdeo Baba College of Engineering And Management
Nagpur
06-2022

High School Diploma -

Army School Bd Bari
Jammu

Skills

  • Programming and database: SQL, Java, and SQL Server
  • Tools and Platform: ServiceNow, postman ,VMWare, Inbuilt client Tools
  • Support & Analysis: Root Cause Analysis (RCA), Application/Production Support, SLA Compliance
  • Documentation & Collaboration: Stakeholder & Vendor Communication, Team Leadership, Cross-Functional
    Coordination

Certification

  • ServiceNow ITSM Processes
  • SQL for Data Analysis: Beginner MySQL
  • Java : In progress

Timeline

Associate

COGNIZANT
06.2022 - Current

Bachelor of Engineering Technology - Computer Science

Ramdeo Baba College of Engineering And Management

High School Diploma -

Army School Bd Bari

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Aman Sharma