Aman Sharma
Customer Service Representative
Chandigarh
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
08.2022 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
10+2 - Commerce
Government Boys Sen. Secondary School
Shimla, India 04.2001 -
Skills
Customer service
Active listening
Adaptability and flexibility
Problem resolution
Live call and chat support
Customer education
Call control
Timeline
Customer Service Representative
Teleperformance
08.2022 - 04.2025
10+2 - Commerce
Government Boys Sen. Secondary School
04.2001 -
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