AMAN SHARMA
Chandigarh
Summary
IT Support, Cybersecurity, and Business Operations professional with experience in systems administration, cloud technologies, security operations, data analysis, and inside sales. Skilled in Microsoft 365, Azure, AWS, endpoint management, data mining, lead generation, Excel reporting, and customer engagement. Strong background in troubleshooting, process improvement, stakeholder communication, and IT service delivery.
Overview
4
4
Certifications
5
5
years of professional experience
Work History
Junior Inside Sales Representative
Alaric Ventures
03.2026 - Current
- Conduct data mining and lead generation to identify prospective clients.
- Perform data wrangling, cleansing, and validation of prospect databases.
- Create and maintain sales tracking sheets, lead databases, and reports using Excel.
- Research companies and key decision-makers for targeted outreach campaigns.
- Qualify prospects through outbound calls and schedule meetings with Client Services Managers.
- Maintain CRM records and monitor sales pipeline activities.
Appliance Technician
The A Team Appliance Repair
05.2025 - Current
- Troubleshoot and resolve technical and electrical issues in field environments.
- Perform diagnostics, installations, and customer support while ensuring safety compliance.
Director
Richfarmz Seed Pvt. Ltd.
06.2022 - 12.2023
- Managed business operations, inventory systems, and vendor relationships.
- Developed Excel-based tracking systems and supported operational compliance.
Associate Business Analyst
Buck/Gallagher
06.2021 - 08.2022
- Executed UAT testing, supported SOC 2 audit documentation, and tracked compliance risks.
- Collaborated with infrastructure teams on identity and access management initiatives.
Education
Postgraduate Certificate - Cloud Operations
York University
01.2025
Postgraduate Certificate - Cybersecurity
York University
01.2024
Bachelor of Engineering - Computer Science & Engineering
Chitkara University
01.2021
Skills
Cloud & Platforms: Microsoft 365, Azure Fundamentals, AWS (IAM, EC2, S3), GCP
Security: Defender for Endpoint, Conditional Access, SOC 2, ISO 27001, NIST, Vulnerability Scanning
IT Operations: Jira, Confluence, Terraform, VPN, DNS, DHCP, Ticketing Systems
Programming: Java, SQL, Bash, C
Business Tools: Microsoft Excel, Data Mining, Data Wrangling, CRM Management, Reporting
Certification
CompTIA Security+ (2025)
Timeline
Junior Inside Sales Representative
Alaric Ventures
03.2026 - Current
Appliance Technician
The A Team Appliance Repair
05.2025 - Current
Director
Richfarmz Seed Pvt. Ltd.
06.2022 - 12.2023
Associate Business Analyst
Buck/Gallagher
06.2021 - 08.2022
Bachelor of Engineering - Computer Science & Engineering
Chitkara University
Postgraduate Certificate - Cybersecurity
York University
Postgraduate Certificate - Cloud Operations
York University