AMAN SHRIVASTAVA

Self-employed agri-business professional leveraging expertise in sourcing, production, quality control, and sales of agricultural products. Excels in vendor management, pricing strategy, inventory control, and market expansion through online and offline channels with strong emphasis on sustainable growth and profitability.

• Lead the overall administration of branch, handled a team of 6 resources along with managing the branch profitability while answering financial and banking queries.
• Increased market share by building a healthy asset and liability book.
• Ensure generation of sales references for MF, LI, GI, Bonds liability products, credit cards, Demat etc. from branch staff.
• Penetration of CASA on non liability products.
• Ensure generation of sales references for liability products, credit cards, Demat etc. from Branch staff.
• Enhancement of Customer wallet size by ensuring that they make our bank as their primary bank.
• Authorization of cash/transfer transactions, Vault custodian, Forex transactions in absence of backup manager.
• Identification & closure of TOD Accounts, High Cheque return customers.
• Guiding Backup manager for Monitoring of Office accounts, Suspense A/c’s, Deffered A/c’s, A/c’s payable/receivable, Reconciliation & Maintenance of Suspense A/c’s Register.
• Ensuring of Cheking of A/c opening forms by self and Customer Instructions as per KYC norms and adhering to FTNR standards by backup manager strictly.
• Resolution of Customer Complaints.
• Cash Management and liaison with Currency Chest for Inward/Outward Remittances.
• Monitoring of EOD Reports, Large Cash Transactions & adhering to KYC Norms.
• Resolution of Customer Complaints within prescribed TAT.
• To ensure that the branch is working along the lines of various Audit Compliances and Circulars.
• To ensure that the branch is SQL (Standard Quality Level) and Power BI expert

• Performed independent audits of Retail Branch Banking (RBB), Sustainable Livelihood Initiative (SLI) and Business correspondence across branches.
• Completed two audits per week on an average for smooth functioning of respective verticals.
• Prepared audit reports and presented the same to senior management.
• Performed risk assessment on key parameters for different verticals of bank.
• Reviewing accounting records and verifying all financial transactions of the bank.
• Spend analysis, expense monitoring and review and find loopholes if any for the audited branch.
• Improving accounting operations and training new employees.
• Worked and achieved bank's annual goals and financial regulations.
• Reviewed business process, sales review and filled gaps through careful analysis.
• Performed operational, financial, and regulatory audits and when required.
• Core focus areas covered: Identify, review and reporting of operations risks and suggest improvements in existing process/implement new process.
• Deep stick study of AML profile and transactions, assessment of financial behavior, trend analysis of financial pattern of customer.
• Focus on high risk areas, specialized attention to scenario’s which require data validation and messaging.
• Conducting of surprise spot audit of branches and establishment of actual risk profiling of ranch at any given point of time.
• Fraud detection, analysis and corrective actions in case of any deviations.

• Managing all the Teller Activities, remittance, Clearing, books of A/c updation, NEFT/RTGS, Cash Inflow and Outflow for the Branch.
• Key member of the core “Operation Team” Acting as a Teller Authoriser.
• Provided motivational leadership to a team of professionals from customer service department.
• Handled Deposit Operations and interacted with agents and depositors on customer satisfaction.
• Looking all the Customer and service related operation in GENERAL BANKING.

• Holds the credential of setting up of four independent centres, resulting in increased and sustained investor base and consumer loyalty.
• Key member of the core “Expansion Team”.
• Deftly opened Offices across length and breath of India.
• Provided motivational leadership to a team of professionals from customer service department.
• Handled Deposit Operations and interacted with agents and depositors on customer satisfaction.
• Looking all the sales and service related operation in BHARAT BANKING.

• Leading and managing the team for better performance & efficiency while providing regular training sessions.
• Proactively managed distribution of HL, LAP, BT for the company through a wide network of agents.
• Responsible for customer service.
• Ensured quick resolution of customer complaints thereby enhancing the business for the company.
• Holds the credential of setting up of four independent centres, resulting in increased and sustained investor base and consumer loyalty.
• Key member of the core “Expansion Team”.
• Deftly opened Offices across length and breath of India.
• Provided motivational leadership to a team of professionals from customer service department.
• Handled Deposit Operations and interacted with agents and depositors on customer satisfaction.

• Establishing & using service level and response time objectives while planning and managing the service-level quality using the real-time management skills.
• Oversee the performance & results as per the quality parameters.
• Leading and managing the team for better performance & efficiency while providing regular training sessions.
• Successfully delivering both client and internal targets through careful and systematic planning and forecasting, controlling attrition and maximizing revenue per agent for the process.
• Actively participating in quality audits conducted with the client.
• Regularly coordinate with different client account managers and overseas team, enabling effective closure of verifications within set timeliness.
• Adroit in handling backend operations for minimizing error level and enhancing productivity and implementing service strategies according to the set targets & actively involved in controlling service deliverable as per given TAT.