Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
. Researching Organizations and Individuals online to identify new leads and potential new markets.
. Contacting potential clients through Email or Phone to establish rapport and set up meetings.
. Pitching products and Services.
. Maintaining fruitful relationships with existing clients.
· Giving technical support to the clients
· Managing the correspondence between the sales team and their clients
· Providing data and reports to help the sales team
· Coordinating with the transcription team for timely delivery.
· Preparing and sending daily, weekly and monthly reports
· Coordinating with the development team to resolve bugs reported from different
clients.
· Identified behaviors and coached employees to be outstanding performers.
· Identified and reinforced positive behaviors through formal and informal reward and recognition.
· Encouraged and developed teamwork among others and themselves.
· Managed delivery of customer and employee satisfaction and achieved scorecard and client goals.
· Adhered to corporate and client policies, procedures and guidelines.
· Interpreted and communicated corporate and business expectations to all team members.