Aman Singh
Product Manager
Mysore
Summary
Certified Project Management Professional and Agile Practitioner Emerging Technology | Program & Portfolio Management CRM | Strategy & Operations Dynamic and result-driven professional with 14+ years of total experience, including 3 years specializing in product management for SaaS and digital CRM solutions in fast-paced tech environments offering solid industry success. Expert in feature prioritization, backlog management, and data-driven decision-making. Seasoned professional with performance embellished record in project management from initiation to delivery. Strategic bridge among product, project, customers, and consultants. Collaborative and analytical with good business sense and strong interpersonal abilities.
Overview
15
15
years of professional experience
10
10
Certifications
Work History
Product Manager
SHELL
01.2022 - 12.2024
- Led the 10+ team members for development of a new dashboard to drive key actionable insights in one unified experience for frontline Sales and Customer Ops team, resulting in cycle time reduction & heightened customer engagement & satisfaction for NA & EMEA region
- Participated in agile development processes, contributing to sprint planning & demo sessions, Sprint retrospective & backlog refinement sessions
- Successfully implemented CRM platform increasing overall customer satisfaction, enhancing unit productivity by 25%
- Facilitated project kick-off and team review meetings to align on the regular progress & RAG updates
- Project Status meeting & management summary updates for SteerCo/DRB connects
- Led an active role in mitigating impediments impacting successful Product team outcomes
- Managed and coordinated UAT feedbacks for enhancements, Release deployment and Post Go-Live activities
- Projects Undertaken: IT Managed SaaS solutions, Salesforce Automation (SFA), Distributor Management System (DMS), Indirect Sales CRM solutions (Pipeline Manager Tool, Retailer App, Workshop Management)
- Technology Components Used: JavaScript, PHP, HTML, CSS, MySQL, AWS
Associate Project Manager & PMO Analyst
SHELL
08.2017 - 12.2021
- Moving of Report One application landscape from Secure Cell V2 environment managed by T-Systems International (TSI) which was nearing end of life
- Supported on Integrated plan to define aggregated level of project activities including dependencies
- Spearheaded agile transformation initiative at department level
- Core team member for Business unit PMO Strategic learning initiatives - responsible for Knowledge bytes, governance & reporting framework, cross-functional training sessions, CI structure setup led to 25% improvement in project delivery quality
- Monitor program risks through an on-going process of identifying, assessing, tracking, developing & executing risk mitigation strategies
- Streamlined operations by implementing process standardization, automation, and continuous improvement initiatives, resulting in a 20% increase in efficiency and productivity along with cost savings > 1 M USD YoY
- Managed high & granular level POAP and Milestone/ critical path to support project planning activities
- Successfully handled project management deliveries of project/programs with budget over 2M USD
- Ensure Stage gates and compliance deliverables are managed
- Administration, Reports & Documentation, Stakeholder & Comms mgmt., Service delivery and vendor management
- Resource management (Hardware, Software, Resources etc.), SERP & IQN timesheet tracking
- Budgeting/Effort Estimation/Invoicing/Accruals/Annual Projection/Annual Monitoring/Purchase Order creation
- Virtual working in a global environment with culturally diverse teams across geographies and time zones
Senior Consultant
HCL TECHNOLOGIES
10.2016 - 07.2017
- Custodian of the Program 3000 Tracker; administration
- Be the SPOC (Single Point of Contact) for division for all application retirement activities and manage scope, savings & schedule
- Prioritize & manage schedule by establishing retirement start & end dates and revisions as needed
- Liaison between Divisional IT leads and the respective Regional / Country / Site leads
- Ensure effective Change Management processes are in place to ensure smooth implementation and transition of business change
- Create and maintain retirement checklist, plans, and summary reports for targeted applications
- Established effective governance, provided transparency into portfolio's performance via executive dashboards
Business Operations Support Analyst
HCL TECHNOLOGIES
09.2013 - 09.2016
- Facilitate the project intake process and demand management process
- Liaise with clients and Project Team to identify and understand project requirements, scope, and objectives
- Coordinate day-to-day Project activities including resourcing, budgeting, forecasting and project planning, in support of the Project's Project Manager and Project Team
- Managed RFQs through Master Work Order Tool (MWOT) to support scope, resourcing & estimates for work order initiation
- Supported on BSC KPI hygiene data analysis for non-compliance (i.e
- Timesheet, ART, Discretionary spend, BSC compliance etc.)
- Involved in demand/project mobilization and closure activities in core toolsets i.e
- CMT and Clarity tool
- Monitor and track project's progress and proactively manage Project issues and risk
- Experience working with a variety of contracting types (e
- G., time and materials, fixed price, Managed Services) and billing scenarios
Consultant
HCL TECHNOLOGIES
08.2012 - 08.2013
- Delivery management of various fixed bid and T&M engagements
- Create and maintain comprehensive project documentation, plans, and reports
- Project tracking & metrics calculation
- Work on Revenue forecast & budgeting, billing, Project initiation, revenue analysis, Inventory (CAPEX) and other activities related to project management
- Creating Work-in-Progress (WIP) report on monthly basis for the proper resource management; Manage Project resource allocation
- Maintain and manage project metric dashboards and ensure timely delivery of key project performance indicators to Project Team, Client, and Professional Services Leadership
PMO Consultant
IBM
05.2011 - 08.2012
- Conducting project scope review, design review and code review sessions with the Offshore Team and Interfacing with Client Business Managers
- Coordination between Client's vendor and offshore team for the delivery and deployment of the project
- Getting the project releases UCT certified for Security/Performance and other aspects for the production release
- Project financials & Billing related activities (Manpower, Infrastructure costs, licenses etc.)
- Managing technical risks and issues impacting project deliverables
- Execute appropriate risk mitigation responses
- Project Data collection, Analysis and Publishing of Weekly & Monthly status reports to senior management & customers
Client Engagement Lead
SPIRE
05.2010 - 04.2011
- Handling Client Servicing, Delivery & Operations of a Tier 1 Company for Talent Acquisition (TA)
- Conducted monthly operations performance reviews with external clients to review ongoing results
- Ensure efficient communication of project status, deliverables, and features between disciplines within the project and to departments external to project
Education
MBA - International Business
VIT Business School
Vellore, Tamil NaduB. Tech - Information Technology
Uttar Pradesh Technical University
IndiaSkills
Product development and delivery
Product road mapping
Program & Project Lifecycle Management
Delivery Operations and Revenue Realization
PMO Office and PMO Center of Excellence
Advanced Reporting & Analytics
Agile/Scrum methodologies
P&L, Budget tracking & Financial Management
Process Management & CI
Risk, Change & Incident Management
Stakeholder and Conflict Management
Customer Delight and Adoption
Cross-Functional Collaboration
Relationship and Team Building
Certification
PMI Certified PMP, 2989381, 2024
Accomplishments
- Led an opportunity to consolidate several applications having overlapping capabilities across regions with potential TCO reduction up to 50% (1.1M USD) positively enhancing customer experience.
- Implemented no-code automated workflow solution as portfolio wide initiative to drive process efficiency for project closure activities resulted in FTE time savings by 30% with indirect benefits of 0.1M USD and improved turnaround time & better transparency.
- Delivered priority features for a Sales Indirect channel CRM solution that boosted order value by 0.5M USD, and usage improvement by 25% in a same fiscal year.
- Identified value leakage based on data-driven Analytics (Ex. drop in Unique active users, total order value & volume reduction) and decommissioned the B2B SaaS product that enabled project cost savings of 0.4M USD YoY.
Itdomainknowledge
- Good understanding of technologies such as AI, Analytics, Automation, Cloud etc.
- Domain Knowledge: Oil & Gas, FMCG B2B/B2C Indirect channel Sales & Marketing, Digital eCommerce, Banking & Insurance, US Healthcare, Telecom, Retail
- Analytics tool: Salesforce CRM Analytics (Tableau), PowerBI, PowerApps
- Unified Communications & Collaboration UCaaS, Business VoIP, OSS/BSS
- Project Tracking: Azure DevOps, ServiceNow, MS Project, HP PPM, Clarity, JIRA
- Other tools: Workday, SERP, IBM Rational ClearQuest, Rational RequisitePro, Remedy, Beeline IQNavigator, SAP Concur, Change Management Toolkit, MWOT
Awards
- IDT GL & B2B Hero of the Month Award, 2024, Awarded by IDT GM for understanding the overall global landscape for the indirect channel and identifying opportunities for rationalizing the landscape to enable cost savings.
- Rookie Award, 2022, Awarded by IDT GM for excelling as a Product Manager, impressing stakeholders with deeper understanding of products & domain.
- Outstanding Achievement Award, 2019, Awarded by IDT PfM for managing the integrated plan crucial for project delivery.
Globalcustomerexposure
- Lloyds Banking Group, Halifax/Leeds, UK
- Merck Sharp & Dohme, New Jersey, NJ, USA
- McDonald's, Illinois, USA
- AT&T, Dallas, Texas, USA
- Wipro, India
Timeline
Product Manager
SHELL
01.2022 - 12.2024
Associate Project Manager & PMO Analyst
SHELL
08.2017 - 12.2021
Senior Consultant
HCL TECHNOLOGIES
10.2016 - 07.2017
Business Operations Support Analyst
HCL TECHNOLOGIES
09.2013 - 09.2016
Consultant
HCL TECHNOLOGIES
08.2012 - 08.2013
PMO Consultant
IBM
05.2011 - 08.2012
Client Engagement Lead
SPIRE
05.2010 - 04.2011
MBA - International Business
VIT Business School
B. Tech - Information Technology
Uttar Pradesh Technical University