AMAN SINGH BORA
New Delhi
Summary
Customer-focused operations and retail professional with experience in floor supervision, guest handling, team coordination, and SOP compliance. Proven ability to manage daily operations, resolve customer concerns, and support smooth business functioning in high-footfall environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
SUPERKICKS
New Delhi
06.2025 - Current
- Delivered premium customer service and product guidance.
- Assisted customers in selecting footwear and apparel to enhance their shopping experience.
- Handled billing, POS operations, and store procedures
- Maintained visual merchandising standard.
- Managed inventory levels and coordinated stock replenishment processes effectively.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Oversaw merchandising displays to maintain appealing store aesthetics.
- Conducted regular audits of store performance and inventory accuracy.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Entertainment Host
PVR ICON, PVR PRIYA
New Delhi
08.2022 - 06.2025
- Personally Greet the Guests at each touch point with correct Salutation.
- Escorting Guest, VIPs and other affluent people to lobby area or to their auditorium on their arrival.
- Greeted and welcomed guests to provide interaction before their show, to build great bond/relationship with guest, creating warm and pleasant environment.
- Service on seat, suggestive & Up selling, providing services as per SOP,s
- Supervise the functions of the Floor, responsible for the respective allocated area.
- Box office Handling, Concession Area Handling and Ushering to the seats.
- Taking effective orders and Satisfying the customers.
- Oversee the services of Cinema from concessions and cleaning, to ensure highest standards and quality services at all times.
- Maintain Gate Reports. Yield Check.
- Maintain FIFO-LIFO to avoid expiry of product.
- Handling all the work related to Box, Floor and Concession for overall smooth functioning of the Cinema.
- Handled guest complaints and ensured service recover
- Coordinated VIP guest handling and crowd management
Education
Diploma in Computer Science -
Aditya Institute of Technology
Senior Secondary (12th) -
Govt Boys Senior Secondary School
Secondary (10th) -
Govt Sarvodaya Co-ed Vidyalaya
04.2001 -
Bachelor of Arts -
School of Open Learning, Delhi University
Skills
- Floor & Shift Management
- Team Coordination
- SOP Compliance
- Cash Handling & POS
- Inventory Control
- Problem Solving
- Relationship building
- Effective communication
- Staff supervision
- Visual merchandising
Languages
- English
- Hindi, Very Good
- English, Good
Certification
- Basic Fire and Life Support Training by Crisis Management PVT.LTD
Timeline
Retail Sales Associate
SUPERKICKS
06.2025 - Current
Entertainment Host
PVR ICON, PVR PRIYA
08.2022 - 06.2025
Secondary (10th) -
Govt Sarvodaya Co-ed Vidyalaya
04.2001 -
Diploma in Computer Science -
Aditya Institute of Technology
Senior Secondary (12th) -
Govt Boys Senior Secondary School
Bachelor of Arts -
School of Open Learning, Delhi University