Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aman Srivastava

Aman Srivastava

Kanpur

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Assistant Sales and Customer Service Manager

Parijaat Infrastate
Lucknow
12.2023 - Current
  • Developed and maintained relationships with brokers and landlords in key markets.
  • Coordinated maintenance activities for all owned properties as needed.
  • Established short-term and long-term objectives for the company's real estate portfolio.
  • Developed and implemented real estate marketing strategies to increase client base.
  • Partnered with brokers, consultants and landlords to complete smooth negotiation processes.
  • Organized open house events in order to promote properties on the market.
  • Ensured that all required legal documents were completed accurately prior to any transaction.
  • Researched locations, submarket demographics and other relevant data to inform location selection.
  • Conducted regular property inspections to ensure compliance with safety regulations.
  • Provided guidance and advice regarding best practices in the acquisition, management, and disposal of real estate assets.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Prepared detailed budgets and financial reports for properties.

Customer Service Lead

Groupbay Port
Gurugram
04.2022 - 11.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Supervised daily activities of the team while ensuring proper adherence to established protocols.
  • Collaborated with other departments in order resolve complex technical or product-related issues reported by customers.
  • Monitored team performance to ensure customer satisfaction goals were met.
  • Supervised the daily operations of the Customer Service Sales Agent Team.
  • Assisted with developing marketing strategies to increase sales volume.
  • Listened to customer requests and asked questions to provide effective solutions.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Customer Service Lead

Gigforce
Gurugram
10.2021 - 01.2022
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Reviewed customer feedbacks to identify areas for improvement in products and services.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Forecasted representative requirements and expected demand levels.
  • Maintained accurate records of customer interactions and transactions.
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Mentored junior team members and managed employee relationships.
  • Surpassed sales goals through implementation of successful marketing strategies.

Sr. Representative Operations

Concentrix
Gurugram
10.2020 - 07.2021
  • Assisted customers with product selection, order placement, and billing inquiries.
  • Resolved escalated customer complaints in a timely manner.
  • Built lasting relationships with customers to support sales, service and business operations goals.
  • Maintained up-to-date knowledge of products, services, pricing plans, promotions.
  • Developed customer service policies and procedures for the Senior Representative team.
  • Trained new hires on customer service processes and protocols.
  • Monitored customer feedback to identify opportunities for improvement.
  • Managed a team of Senior Representatives to ensure high-quality customer service delivery.
  • Mentored junior staff members in providing excellent customer service.
  • Provided feedback on ways to improve the overall customer experience.
  • Monitored calls for quality assurance purposes.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Participated in hiring interviews and selection process for new team members.
  • Collaborated with other departments to develop solutions for customer needs.
  • Reviewed customer complaints to determine appropriate methods for resolution.

Customer Service Executive

Indigo Airlines
01.2018 - 07.2020
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Followed company policies and procedures related to customer service operations at all times.
  • Performed check-in procedures for both domestic and international flights.
  • Advised passengers of any changes or delays in their scheduled flights.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Resolved customer complaints in a timely manner.
  • Verified passenger documentation ensuring compliance with applicable laws and regulations.
  • Checked luggage for proper weight distribution according to aircraft specifications.
  • Coordinated with ground crew personnel on arrival and departure procedures for each flight.
  • Processed refunds, exchanges, and upgrades when necessary.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
  • Greeted passengers and provided information about departure and arrival times.
  • Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
  • Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
  • Coached staff on strategies to enhance performance and improve customer relations.

Housekeeping Executive Trainee

The Roseate House
New Delhi
07.2017 - 12.2017
  • Maintained neat and clean bathrooms and changed linens on daily basis.
  • Supervised the cleaning of guest rooms, lobbies, corridors, elevators, stairways and other public areas.
  • Created reports detailing daily tasks performed by housekeeping personnel.
  • Investigated customer complaints regarding housekeeping services promptly.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Monitored staff performance and provided feedback to ensure adherence to hotel standards.
  • Organized special projects such as deep-cleaning activities or special requests from guests.
  • Maintained inventory records of guest amenities and linen supplies.
  • Communicated with maintenance team on damages to repair.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Scheduled staff members to maintain appropriate levels for shifts.

Industrial Exposure Trainee

The Leela Resort
Goa
07.2015 - 10.2015
  • Got the chance to work in all four major departments. Food production, F&B services, Housekeeping and Front office.
  • Assist guests when needed.
  • Rotate through the functional areas of the property to gain an understanding of how each department contributes to the success of the hotel.
  • Completing tasks by utilizing and learning systems, tools, equipment, and software that apply.
  • Learn the operational workings of each department by observation of team members, participation in meetings, asking questions, and departmental projects.
  • Got chance to become a mess in charge looking for their menu and hygiene.
  • Got chance to worked under executive chef and learn how to make different types of cuisines.
  • Performed regular maintenance checks on equipment to ensure optimal performance.

Education

B.Sc. H &Ha - Hotel And Motel Management

Chandigarh College of Hotel Management & Catering
Chandigarh
07-2017

12th -

SSA
Kanpur
03-2013

10th -

SSA
Kanpur
03-2011

Skills

  • Strategic Planning
  • Performance Management
  • Staff Development
  • Negotiation
  • Verbal and Written Communication
  • Staff Management
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Cross-Functional Team Management
  • Team Leadership

Timeline

Assistant Sales and Customer Service Manager

Parijaat Infrastate
12.2023 - Current

Customer Service Lead

Groupbay Port
04.2022 - 11.2023

Customer Service Lead

Gigforce
10.2021 - 01.2022

Sr. Representative Operations

Concentrix
10.2020 - 07.2021

Customer Service Executive

Indigo Airlines
01.2018 - 07.2020

Housekeeping Executive Trainee

The Roseate House
07.2017 - 12.2017

Industrial Exposure Trainee

The Leela Resort
07.2015 - 10.2015

B.Sc. H &Ha - Hotel And Motel Management

Chandigarh College of Hotel Management & Catering

12th -

SSA

10th -

SSA

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Aman Srivastava