Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Activities
Timeline
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AMAN TRIPATHI

AMAN TRIPATHI

Ghaziabad

Summary

Dynamic Front Office Supervisor with a proven track record at Royal Plaza, excelling in guest relations and problem-solving. Adept at managing reservations and enhancing customer experiences through effective communication and teamwork. Recognized for maintaining high grooming standards and a positive attitude, ensuring guest satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Front Office Supervisor

Royal plaza
New Delhi
09.2022 - Current
  • Register guests and assign rooms.
  • Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
  • Presents options and alternatives to guests, and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
  • Possesses a working knowledge of the reservations department.
  • Takes same-day reservations and future reservations when necessary.
  • Knows cancellation procedures.
  • Maintains guest room key storage, and supervises access to safe deposit boxes.
  • Knows how to use front-office equipment.
  • Process guest check-outs.

Front Office Associate

Hotel The Royal Plaza
DELHI
09.2022 - 11.2023
  • Managed daily reports on occupancy rates, revenues, and accounts receivable and payable.
  • Monitored office supply inventory and placed orders as necessary.
  • Resolved complex customer inquiries using strong problem-solving skills.
  • Coordinated transportation services for guests upon request.
  • Provided information about hotel facilities, services, and local attractions to guests.
  • Verified guest identification documents before issuing keys or access cards.
  • Ensured compliance with company policies regarding guest services.
  • Updated guest profiles in the computer system for accurate record-keeping.

OJT

Royal plaza
New Delhi
02.2022 - 09.2022
  • Customer reception: Inform tourists about hotel services, rates, and events.
  • Reservations: Record arrivals and departures, and manage reservations.
  • Customer information: Maintain relevant information for customers, and sometimes act as a tourist advisor.
  • Hotel promotion: Promote hotel activities to tourists.
  • Invoicing: Create invoices for customers when they leave, including the price of the stay, meals, and more.
  • Payment management: Manage payments for customers.
  • Reservation rate communication: Calculate, analyze, and communicate the hotel's reservation rate to managers.
  • Guest inquiries: Handle guest inquiries and requests.
  • Mail and packages: Handle mail, packages, and luggage for collection.
  • Inter-department coordination: Ensure that guests' expectations are met by coordinating with other departments.
  • Operation reports: Prepare reports on front office operations.

Education

BSC - hospitality and hotel administration

British institute of hotel management
01.2021

Senior secondary -

Chaya public school
01.2018

High school -

Chaya public school
01.2016

Skills

  • Working knowledge of grooming standards
  • Positive approach toward problems
  • Good interpersonal and relational skills
  • Positive attitude
  • Ability to manage stress
  • Time management
  • People management
  • Creative attitude
  • Dedication
  • Ability to work alone
  • Teamwork
  • Willingness to work long hours

Languages

  • Hindi
  • English

Personal Information

Date of Birth: 08/18/00

Activities

  • Exploring new things
  • Guest interaction

Timeline

Front Office Associate

Hotel The Royal Plaza
09.2022 - 11.2023

Front Office Supervisor

Royal plaza
09.2022 - Current

OJT

Royal plaza
02.2022 - 09.2022

BSC - hospitality and hotel administration

British institute of hotel management

Senior secondary -

Chaya public school

High school -

Chaya public school

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AMAN TRIPATHI