Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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AMAN TRIPATHI

AMAN TRIPATHI

New Delhi

Summary

Dynamic customer service professional with a proven track record at Concentrix Daksh Pvt LTD, excelling in complaint resolution and active listening. Adept at utilizing MS Excel for issue tracking and enhancing customer satisfaction through targeted solutions. Committed to continuous improvement and delivering exceptional service in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Customer Advisor

Concentrix Daksh Pvt LTD
Gurgaon
10.2024 - Current
  • Assisted customers with inquiries through chat platform.
  • Resolved issues by providing accurate product information.
  • Collaborated with team members to enhance customer experience.
  • Maintained knowledge of company products and services.
  • Escalated complex issues to senior representatives for resolution.
  • Utilized feedback to improve communication strategies and techniques.
  • Monitored chat queues for incoming requests from customers requiring assistance.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Suggested alternative solutions when unable to resolve the issue at hand.
  • Provided technical assistance to customers through online chat or telephone support.
  • Developed an understanding of customer needs by actively listening during conversations.
  • Evaluated customer feedback to identify areas of improvement for the company's services.

Customer Executive

IGT Solutions
Gurgaon
06.2024 - 10.2025
  • Resolved customer issues in a timely manner.
  • Identified customer goals and objectives to gain valuable insight and present targeted solutions.
  • Assisted customers with product selection, inquiries, and complaints.
  • Maintained up-to-date knowledge of company products, services, and promotions.

Education

Senior Secondary School

National Institute of Open Schooling
Delhi
04-2021

Secondary School

National Institute of Open Schooling
Delhi
04-2018

BBA - Human Resources Management

Dr. D. Y. Patil Vidyapeeth
Delhi

Skills

  • Microsoft Office
  • MS Excel
  • Customer service excellence
  • Active listening
  • Problem solving
  • Complaint resolution
  • Live chat communication
  • Issue tracking
  • Data entry skills

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Customer Advisor

Concentrix Daksh Pvt LTD
10.2024 - Current

Customer Executive

IGT Solutions
06.2024 - 10.2025

Senior Secondary School

National Institute of Open Schooling

Secondary School

National Institute of Open Schooling

BBA - Human Resources Management

Dr. D. Y. Patil Vidyapeeth

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AMAN TRIPATHI