Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Aman

Aman

Uttam Nagar, New Delhi

Summary

Dynamic Customer Service Representative with a proven track record at Concentrix, excelling in conflict resolution and enhancing service delivery. Adept at managing high call volumes while fostering customer relationships and driving satisfaction. Skilled in effective communication and team collaboration, consistently delivering knowledgeable support and solutions.

Overview

1
1
year of professional experience
2024
2024
years of post-secondary education

Work History

Customer Service Representative

Concentrix
Gurgaon
09.2024 - 10.2025
  • Assisted customers with inquiries and provided accurate information promptly.
  • Participated in training sessions to stay updated on company policies and procedures.
  • Collaborated with team members to improve service delivery processes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed high call volumes while maintaining a positive attitude and focus.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Sarvodaya Bal Vidyalay
Shahbad Mohammad Pur, India

Skills

  • Customer service
  • Conflict resolution
  • Call center operations
  • Service delivery improvement
  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Sales expertise

Affiliations

  • Participated in inter-college or school competitions.
  • Musician

Timeline

Customer Service Representative

Concentrix
09.2024 - 10.2025

Sarvodaya Bal Vidyalay
Aman